Hotel terbaik di Bellevue

The best hotel in Bellevue， nice staff， good falicity， especially located in a sport club , perfect environment, so much fun playing basketball with kid

位置在一個小教堂旁邊，較為安靜。有些老舊，但是衞生很好。有電梯，大堂有熱水咖啡全天供應。房間有廚房，配置齊全。附近有超市。早餐簡單也很正常。自駕遊，要求不高的可以考慮。

Not a bad hotel, liked the fire zone outside and cozy restaurant. I didn't like how the cleaner came in the morning and woke me up knocking on the door for cleaning, it was my check out day, I just wanted to sleep a little longer before the road.

Very bad experience. Andrea and Gloria in front desk were super rude and lied. Booked King Studio Nature Preserve view ( which is more expensive than regular studio) since I am light sleeper. Checked in at 9 pm, confirmed it was the quiet nature reserve side as I booked before checking in. The front desk Andrea checked me into different room( on the freeway side instead of Nature preserve view) without informing me the change at all. I got into the room. Found it was on the wrong side of the building facing freeway super noisy. Asked front desk, another lady Gloria told me somebody else took my room just before I checked in and they do not have any nature reserve view room available, and insisted they informed me they gave a free upgrade to freeway side. I said I did not request upgrade to freeway , and checking in Andrea did not mention the change at all and really need my natural view room as I reserved so that I can sleep. Gloria said only one bad room under lobby left they do not give to customer normally. Then Andrea accused me that I booked the regular room not the nature view room until I showed my reservation email clear mentioning nature reserve view. Then they changed the story again to say it was sold out , and they said website oversold their rooms all the times. It is my problem that I checked in late and room was gone. Is it the whole point of reservation to book online with credit card for your room so that you can have the room you requested? They were Super rude and lied through the way. Told us we can leave. We have no choice to leave and Andrea wanted to charge us penalty for checking out. I think it is ridiculous that they gave our room to others and left no room to us, finally they agreed no penalty. Finally we left at 10 pm and have to go to another Marriot hotel nearby. I called customer service , but he cannot do anything about this. I have been a Marriott member for so many years, that is the worst service we had. Luckily we got another room in another hotel Marriott Bellevue. the Marriott Bellevue front desk ladies were super nice and apologized for the bad services from the residence inn Bellevue / Downtown.

今天退房后收到銀行短信通知，這家酒店從我的擔保信用卡裏扣款5.5美元，經攜程客服與酒店溝通，酒店說我用了他們的瓶裝水，他們的瓶裝水有標價，我根本沒用過。