Hotel berhampiran Praça da Monteiro Lobato, Belo Horizonte

Otimo hotel! O quarto não é muito grande, mas o suficiente p acomodar muito bem 1 pessoa ou 2 pessoas com pouca bagagem. Eu considero a localização muito boa tb. O café da manhã é muito bom e superou a expectativa. Valerá o retorno qdo eu precisar me hospedar novamente em BHte!

Hotel muito aconchegante, banheiro extremamente limpo e confortável. Café da manhã poderia ter mais opções e um pouco mais espaçoso, mas pelo preço foi excelente minha acomodação. Fazendo jus ao nome, o Nacional Inn, mais uma vez, foi minha escolha de confiança.

Gostei muito da hospedagem. Custo x benefício ideal.Funcionários simpáticos. Café da manhã achei ótimo. Fui a trabalho. Pra descanso e deslocamento foi perfeito. Só senti falta de tomadas no quarto e o cobertor não estava com um cheiro agradável. Fica a poucos metros da praça 7. Usei o estacionamento conveniado , R$ 40,00 a diária com o desconto do hotel. Com certeza voltaria e indico.

Infelizmente eu realizei uma reserva errada e a trip não me reembolsou mesmo Pedindo com antecedência. Me ligaram umas 3x mas só funcionário falando em inglês e eu não falo inglês.

It’s a good place, comfortable, good place around de city. I think it’s important to improve de TVs, are not smart, and people of the hotel should be speake a little of English, some times it’s very important for foreign people.

Um hotel q atende bem o hóspede ! Desde a entrada recebem com atenção e cuidado . Quarto e banheiro amplos e bem limpos ! Localização privilegiada , bem no centro de BH ! Hospedarei mais vezes !

We stayed for almost ten long days in this hotel, where beds are uncomfortable and the elevators are always packed. The front desk staff is rude and will show you an attitude anytime you stop by to ask for help. During the checkout, they tried to charge us for breakfast on a day that we were actually in another city in Brazil. I had to show them the boarding passes to prove that we could not eat in the hotel because we were not in Belo Horizonte that day. They have a huge conference center that is always booked. Good luck trying to get a cab in front of the hotel. You will have to find space between the buses parked in front of the front entrance. Additionally, this hotel is on a hectic road, and the windows are not noise-canceling. Therefore, the rooms are very noisy. There is a Japanese restaurant on the premise where the service is equally lame, and the food sucks. We did not pass the appetizer because the waiter brought us the wrong beer and refused to take it back, and the tempura was disgusting. The manager is too lazy to fix that mess because they get enough money with the conferences. We are not coming back for sure!!

Summary: Novotel BH provides a comfortable stay, with an excellent on site restaurant, but some service quality issues with the front desk staff take the shine off the experience. The good: Room: room is large compared to other Novotel I have stayed at recently. Big, comfortable bed and a large, hot, high-pressure shower. Excellent black out curtains and in room AC. Nice views of the city as well and surrounding hills. I got to enjoy a spectacular lightning storm on my last night. Restaurant: the on site restaurant is excellent, so much so I left a seperate review for that. Sebastiao and the restaurant team are fantastic and so was the food. Housekeeping: thank you to the team for their excellent service each day. Including leaving me a nice note when they heard my guest was unwell the night before and provided new towels and sheets on request without any issues. The bad: Accor status recognition: there was no recognition of my gold status on check-in and the welcome gift was a strange keychain/bottle opener; rather than the standard water or food item that I would have much preferred. A welcome note was left in the room, but in Portuguese. Front desk: check-in was a rough experience. When I arrived there were four staff, none who were serving customers and they all nudged each other while giggling to gesture for someone else to serve me. This property does share an entrance with the adjacent Ibis Budget - from this experience I thought I may have entered the wrong hotel. There is extremely limited English spoken by the front desk staff as well, my check in was conducted via grunts and nods. Keycard: thankfully not as bad as my recent experience at the Novotel in Rio, but my keycard stopped working twice during my three night stay - forcing me to waste time going to the front desk. Conclusion: with some retraining and enhancements to the service provided by the front desk, this hotel could easily become a four star rating. Right now, it’s just average in my opinion.

Minha reserva não foi identificada pelo hotel. Cheguei às 17:50 para fazer o chekin , mas a atendente não reconheceu minha reserva e recusou a entregar meu cartao de acesso ao quarto. Informaram que até mais tarde a reserva seria localizada. Quando retornei de madrugada novamente fui informado que minha reserva não foi localizada, causando grande desgaste. Após muito debate, o acesso foi liberado.A estadia foi totalmente comprometida, sendo que desejo o ressarcimento do valor gasto