Verified traveler
29 Mac 2024
Awful stay at this hotel, it is very noticeable that the staff cater for the people who are members of this hotel. My dad treated us to this hotel because of the pool for his 2 granddaughters, was told it was closed on the Tuesday due to the issues of the temperature but on Wednesday it was open so after our visit to the zoo, we came back to the hotel, got into our swimming costumes and went to the pool, only to be told children cant go in because of the temperature, one of my daughters was already in the pool and said it was fine. I spoke to the receptionist beforehand just to check which way to go to the pool and she never said children werent allowed in. At this point, i wanted to leave the hotel as this was a big disappointment when we got told we couldn't get into the pool. The evening food is too expensive and not caters for everyone. I will definitely not be back at this hotel, the members are so hoity toity and its clear to see they DO NOT want "outsiders" in the hotel. In the room i was in, a piece of wood attached to the curtains was away from the wall with screws showing,its a good job my 2 daughters didnt see it. The only good bit about the hotel is the breakfast. Reception staff are not always at the desk.
Terjemah