Ulasan Diamond Stars Ben Tre Hotel

I would recommend to friends and family but must have Gyms

The Diamond Stars Hotel presents itself as the epitome of luxury in Bentre, yet upon closer inspection, it falls short of its proclaimed five-star status. While it may be the most luxurious option in this small city, it's more aptly categorized as a three to four-star establishment. Let's begin with the positives. The staff members were undoubtedly sweet and accommodating, diligently fulfilling our additional requests made in advance. The club room boasted ample space and offered a pleasant view of the river, bridge, and the spectacular ***** New Year fireworks, providing memorable moments during our stay. However, the shine of these positives quickly fades when confronted with the hotel's shortcomings. The cleanliness of the room left much to be desired; the floor was so grimy that our socks turned black underneath. The state of the bathroom sink was appalling, with an accumulation of grime and unidentifiable debris indicating a lack of thorough cleaning. To add to the disappointment, the amenities were not replenished throughout our four-day stay, and the hotel even charged for a laundry bag, which should be considered a basic provision. Furthermore, despite displaying a "do not disturb" sign, staff members persisted in knocking on our door, disrupting our peace. The lack of soundproofing in the room meant that we were subjected to every conversation in the hallway and neighboring rooms, severely impacting our comfort and privacy. The absence of a gym or spa, purportedly due to them not being ready yet, was another disappointment considering the hotel's five-star billing. Additionally, the lack of taxis readily available around the hotel meant lengthy wait times of 20 to 30 minutes when requesting transportation, which inconvenienced our plans and detracted from the overall experience. In conclusion, while the Diamond Stars Hotel may currently hold the title of Bentre's first five-star hotel, its quality and service do not reflect this accolade. Should there be no alternative five-star accommodations in the foreseeable future, we may reluctantly find ourselves returning to this establishment out of necessity rather than choice. It's a disappointing realization that even the purported pinnacle of luxury in Bentre falls short of expectations, leaving much to be desired in terms of both quality and service.

酒店在檳知算是不錯的，樓層較高（可能是最高建築？ 早餐是室外的，可以邊欣賞湄公河 邊吃早餐。樓下就有菜市場 水果攤，非常方便

spacious and clean

Great hotel lacking ironing board inside the room

Khách sạn sạch sẽ, phục vụ tốt, gần chợ đêm có nhiều quán ăn thuận tiện,

This is a super nice hotel…. The room was exceptionnel… The personal is very attentive and helpful… The only problem is the Bar Lounge at the 16th floor is closed and the Restaurant Emerald on the 2nd floor is closed…. Everybody are at the restaurant Adamas at the 5th floor.. where is the pool…. And they are allowed to smoke anytime and everywhere around you while you eat… you dont feel to go to the swimming pool with everybody who’s having a drink or a coffee or a meal look at you…. But we had a wonderful time… Thank you

在BenTre繽知算是不錯的酒店了，隔壁的看起來也還好。以後出差會經常住，攜程的價格很友好，門店座機電話定的話更貴一些。建議網上訂。酒店整體還是很棒的，早餐也是選擇比較多，前台服務很熱情。

Location is just perfect for our needs. Staffs are attentive and very helpful. Breakfast choices are limited but adequate. Hotel is nice but not five stars international standard so don’t try to compare to the Four Seasons’s 😁 if you only pay a fraction of that cost. Overall, best value for the money.

The breakfast served in the restaurant had many opportunities just like the dinner in the restaurant. Both of them were completely disappointing for many reasons. I don’t feel that this hotel wants western customers. I tried to reason with the staff and they were just not going to hear it.

Duyen Huynh was incredibly helpful during our check in! She was so lovely and made our check in process so easy. Thank you Duyen! All staff at Diamond was amazing and amenities and room was beautiful! Thank you to all! Can’t recommend the hotel enough 😊

Staffs are lovely! Great location, it’s accessible. Nice room with a relaxing Mekong river view.

環境不錯，早餐豐富！

。Awesome