haleyl875
23 Oktober 2024
Cellings falling apart, most horrific smell in the rooms and staff did nothing. Blood stained pillows and black marks in the bed. Poor standard of cleanliness not a 4 star as advertised! Very disappointed! We went as two couples, when arriving they couldn’t find our booking on the system.. after a long while messing around they placed us in different rooms (family rooms) this is not a problem however, the room smelt extremely bad like sweaty feet. We did complain to the hotel who told us they would fix the problem and send the maintenance team, they never came! This lead to us leaving the balcony door open for the majority of time we were only here two nights, but we made sure to be out of the hotel as much as possible! The rooms were very outdated and didn’t look in good condition, as I booked this on the photographs advertised (the photos were wrong). The whole room was just very poor quality of cleanliness. The bed had blood stains on the pillow and black marks that I can only discribe as tire marks. The furniture was old and just looked dirty. The bathroom ceiling had wooden slats that exposed the pipe work and other objects above your head. The room was dusty and dirt trapped on the wood work! From the out side the hotel looked ok and the pool area was nice but I would never return here again and wouldn’t recommend it to anyone! This was a birthday present for my husband and I can honestly say the hotel was such a disappointment.
Terjemah