Hotel berhampiran Riviera Cancun Golf, Benito Juarez

**PLEASE TAKE THE TIME TO READ THIS BEFORE MAKING RESERVATIONS** I’m not even sure where to begin regarding this NIGHTMARE that was supposed to be a family vacation. The Palace in Cancun is absolutely HORRIBLE! Very rarely do I take the time to review things outside of the rarities that are absolutely TREMENDOUS or absolutely HORRENDOUS, but I’d be doing a disservice to those of us who work hard to gather the funds for their vacation if I didn’t share my story. So…where do I even begin? Should I start with the “complimentary” transpiration to the resort from the airport? Sure. As soon as we got outside we found our way those that were related to the resort for transportation. They tried to tell me that my family’s included transportation could not be found, but that we could join those that were on the shuttle if we paid a small fee. Absolutely NOT! I refused to do so, and, after demanding that I see the list that he had and FINDING our names clearly listed, they somehow made a call and magically found the required information. Interesting, huh? So we arrive at the resort. Initial impression from walking into the lobby? Beautiful! Roses and drinks at the front door! Awesome, right? Well…those quickly turned into items to amend the upcoming failures that should’ve/could’ve been easily avoided in ANY other resort. We go to check in and all of a sudden the $5,800 that I’d paid on my card TWO months beforehand could not be found, so they needed to charge me for the full price a SECOND time and tell me that they’ll begin the “process” to return my initial payment. Yup…within 15 minutes of arriving, I’ve already fully paid a second time and am down over $11,000 for the “vacation.” We settle down and the first thing that we do is hop into the pool outside of our room. We obviously needed to use towels to dry off with afterwards, so we used those that were available. No problem, right? WRONG! We needed more simple towels the next morning and called housekeeping. We were told that they’d be on the way. 20 mins goes by…no one shows up and we call again. “They’re coming.” 30 mins go by and we finally see a housemaid WITH a cart coming down the hallway but…guess what…NO towels on the cart! We call housekeeping a THIRD time…we’ll send someone right now. After just under 2 hours, 4 simple towels were delivered to the room. Towels, people….. simple towels… Onto the Day 2 tour that their “salespeople” pitch at you in hope of getting your signature for a membership. We (along with tons of other guests) initially only went since we’d be guaranteed credit to be utilized at the resort for doing so. I immediately told the salesperson of my disappointment for something as small as towels… he says “so I guess you’ve already decided that you’re not going to sign?” before he clearly had no more of that excitement in him to show us around. But, lo and behold, he provided us with his personal number and promised that if we had any issues moving forwa

The grand at the moon palace is absolutely amazing as always. After 2021 the quality continues to go up and up and we are never left disappointed by service quality. We are adults so we spend most of our pool time at the unique day club this time we had Juan and Jesus as our main waiters. They are by far the best we have ever had (we are at 10+ trips and members). Juan and Jesus remembers our names and drinks we like day in and day out and that I have food allergies when I order lunch. As always the resort does an amazing job with food allergies, at every restaurant they will ask if I need anything specially prepared away from the rest or the food to reduce cross contamination. They also have lactose free ice cream and sorbet you just have to ask for it at the little coffee shop 2 things to note for the resort we upgraded our membership a few trips ago and it would have been nice not to get a sales pitch when we arrived to upgrade again. But with that said the membership is definitely worth it. Also being here so many times the restaurants have not changed their menus in quite some time which would be nice as we come every 6-12 months multiple times a year. If you are looking for 5 star resort, that is nice and clean, has massive rooms, great service and food this place is for you! Also if you have food allergies you can meet with the chef to talk through them as well.

Dirty, unsafe hostel don’t stay here. We reserved a room with 2 beds for a family of 4 for layover before an early morning flight. This advertises itself as a 3* hotel. It is the worst example of a ‘hotel’ I have ever stayed in and I travel a lot! We arrived late at night, no greeting from the front desk. The room we had booked and paid for through Priceline wasn’t available and we were given a 1 bed room for 4 People. We had phoned the hostel from the airport for the shuttle, which they advertise but they did not answer the call for over 2 hours.when I asked why this was the case they said they didn’t have a shuttle. The ignorant man on the desk offered to book us a taxi for £50. It is 5 mins from the airport! He wanted cash of course. There was no breakfast available when we left. This should have been included in the price. The room was unclean, the shower again unclean with a bar of used soap for our use. The a**osphere was threatening and we felt unsafe.

Esta calificación es realmente siendo exigentes . Pero la estancia estuvo bien ! Ok En el area de restaurante el servicio es lento , como que les hace falta personal , el personal qué hay hacen de todo. El transporte gratuito del hotel al aeropuerto se demoró 15 minutos más de lo previsto. El baño de la habitación le hace falta supervisión en limpieza, había un papel el el bote de toallas del lavamanos . Las instalaciones son muy cómodas , y el trato muy amables .

Juan took very good care of us, he sent the shuttle bus to pick us up at the airport, and was very welcoming and kind ,rooms are really clean and spacious, breakfast is very tasty

Away from the main nightlife, not much entertainment or fun, mainly for families, room was given all the way on other side of building takes time just to get there. Prices are high

Haven’s beaches, location, and staff were amazing. Considering the price, we expected to not have the typical watered down alcohol/ meh food all inclusive experience, which unfortunately proved to be the case. You couldn’t get a buzz from the drinks unless you were injecting it straight into your veins. The only great restaurant was the Italian one. The coffee shop was also fantastic. The pools were beautiful, and there were always beach and pool beds available. The staff are very warm and friendly. Our jacuzzi never worked correctly and it turned out that you had to turn on the outside lights to get it to work, which we were never told. The nightly activities and the club are a bit cheesy, but the staff is doing the best they can. Big shoutouts to Pamela, Alfredo, Eli, and John, who were absolutely too notch staff. The rooms are beautiful and the rain shower is amazing! I think the overall value for experience is overpriced based on the food and beverages.

Exceeded our expectations !!!! Amazing new hotel across the street from the airport . We booked four rooms for one night, as we had an early morning flight and had been in Isla Mujeres for a family trip . First and most important, the hotel was very clean. Check in was quick and the staff was very friendly. They even gave us vouchers for complimentary cocktails in the hotel bar. We had dinner at the restaurant on site . The fish tacos were the best that we had eaten on our 12 day trip . The room was cold , the bed comfortable and the shower hot . There were complimentary bottles of water in the room . The hotel also offers room service, which some of our group opted for . Unfortunately , we did not take advantage of the large pool area on the 3rd floor, but it did look inviting ! I would recommend this hotel to anyone looking for accommodations close to the airport . The shuttle runs every 30 minutes 24 hours a day .

Every time I look back on my holi, I think of the hotel and how much I enjoyed staying here, & that I’m so glad we did as at first we weren’t sure as it’s not adults only. I remember the lovely scent when you walk in, cleanliness 10/10, interior is goals, my favourite was lunch time as there’s different food trucks from tacos, burger & chips, ceviche… Some days in the lobby they’ll also put out selection of biscuits/sweet treats to have with a hot drink. The breakfast buffet also amazing!!! I miss having their freshly cooked omelettes & the hashbrowns. They even have an ice cream bar. Quite honestly just enjoyed myself eating. We stumbled across a show once in the hotel as were waiting for a dinner table, took us by surprise as it was so good the entertainers.

Beahtiful hotel. Awesome services. Everyone is outstanding at what they do. Lucy, the front desk, the chaya team and the malpeque team. Guadalupe our housekeeper really did an awesome job taking care of the room. Lucy was our personal conceirge during our honeymoon and she made sure our stay was outstanding and cared for the small details. The snorkeling activity is awesome, we had a great time. Overall great trip and looking forward to coming back