Name: DoubleTree Suites by Hilton Hotel Bentonville
Address: 301 SE Walton Blvd, Bentonville, Arkansas, 72712, 301 SE Walton Blvd, Overseas, Amerika Syarikat
Rating: 4.6

DoubleTree Suites by Hilton Hotel Bentonville

Ulasan DoubleTree Suites by Hilton Hotel Bentonville

Doubletree by Hilton

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這是我在Bentonville住的第三家酒店，也是最好的一家。不論是前台還是餐廳，每位服務人員都非常友善。酒店設施齊全，乾淨整齊，非常舒適的一次住宿。

Pengambilan dari hotel

Restoran

Meja depan 24 jam

Tempat letak kereta

Penyimpanan bagasi

WiFi

Kawasan merokok

Sarapan pagi

Bilik dilarang merokok

Semua Bahasa

Bahasa Inggeris

Bahasa Cina

Semua Jenis Bilik

1 Katil Saiz King Suite dengan Sofa Bed-Wifi Percuma

1 Katil Saiz King Suite Akses Mobiliti Pendengaran Akses-Mandi

Suite With 2 Queen Beds And Sofa Bed-Hearing Accessible

Suite Katil Saiz King dengan Sofa Bed - Akses Pendengaran

The hotel is very clean and the room was huge. However, I gave a lower rating because we reserved a room on the Executive Level and paid more specifically for this level. The description of the specific suite states “this suite provides access to the Executive Lounge with complimentary continental breakfast, snacks and beverages and Manager’s Reception.” It also states “Turndown service is provided nightly.”  We went to the Executive Lounge at 6:00 pm and the door was locked. I went to the front desk and was told the room had been closed for 3 years. When I asked about the amenities of the Executive Lounge I was given 6 drink tickets (1/night for 2 nights for 3 people) and tickets for free breakfast at the restaurant. We went to the bar to use the drink tickets but there were no snacks, no beverages and only 1 free house wine or beer/person. That is absolutely not the same as an Executive Lounge! Additionally, there was no turndown service, as advertised! If we had known this was the situation, we certainly would not have paid a higher price for a room on the Executive Level! This is the definition of false advertising! 

We had a get-together with friends.  The hotel is well located - quiet, but only about 10 minutes from downtown and Crystal Bridges (the main reason for our visit).  The staff was friendly and helpful.  Breakfast was great (we recommend the omelets). The siting room allowed us to meet in a quiet and comfortable setting.  Daily maid service kept our room fresh and inviting.

When we returned to the hotel for the night we along with at least 8 other vehicles were circling the large parking lot desperately trying to find a parking place. I call the front desk to ask why we all are unable to find a parking place to be told there is an event happening at the hotel and we were to park in the Quality Inn lot next door and catch the provided shuttle (which didn't exist). If I wanted to park my 170k vehicle in the Quality Inn parking lot I would have stayed there and  not have paid $300 to stay for a night at the Doubletree. I have an idea.... How about you have the event people park in the lot across the street and take them to shuttle to the hotel so your guests can sleep confidently knowing their vehicles are on property with them? This is hardly our first time to stay in a Doubletree but it will absolutely be the last and anyone else we can influence. This was just bad business and 100% lack of concern for your overnight guests.

Paling Relevan

Terbaru

Penarafan (Tinggi ke Rendah)

Penarafan (Rendah ke Tinggi)

Semua Pelancong

Bisnes

Keluarga

Solo

Tempah untuk orang lain

Pasangan

Melancong bersama rakan

Lain-lain

Temukan ulasan 102 bagi DoubleTree Suites by Hilton Hotel Bentonville, dengan penilaian 4.6 oleh pelancong sebenar di Trip.com. Terokai perkara yang digemari oleh tetamu terdahulu tentang hotel yang termasuk perkhidmatan, kemudahan, lokasi, bilik dan banyak lagi!

102 Ulasan Tetamu Yang Disahkan di DoubleTree Suites by Hilton Hotel Bentonville - Terkini 2024 | Trip.com

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