Hotel Bergen County dengan Bar

I was looking for a clean, safe place to stay during a recent trip to the area as a solo female traveler - what I found was anything but that. Check-in took forever (more than 30 mins). When I finally got to my room there was hair in the bathroom. Ew. It was late so I wiped it up and moved on. There was also still garbage in the can. When I pulled back the covers to the bed there was HAIR IN THE BED. It was midnight but I wasn't going to sleep in a dirty bed. I called downstairs and told that someone would come with clean sheets. 60 mins later I called again when no one had come - it was now 1 am. I was told ”they will get there when they get there” and the person hung up. Finally the manager on duty showed up with a sheet that had holes in it. I had to wait another 30 mins for her to return with a clean set of sheets. By now it's about 2 am. She then lays into me how this is not her job and she is the manager on duty and that I should be thankful she came at all. ??? I'm sorry what? She launches into a tirade in my room at 2 am. I asked her to leave a few times citing the late hour and she would not. My husband heard the entire exchange as I had him on the phone. I asked for the manager to call me the next day - no one ever called. I called every day I was there and no one ever got back to me. During my stay I observed: urine in the elevator, garbage in the hallways, questionable guests of guests coming and going at all hours down the hallways, questionable things going on in the parking lot at all hours and a lot of noise. The room itself was filthy beyond the hair in the bed and bathroom. I checked in at night in daylight there was a thick coat of dust on various surface and a used bandaid on the desk chair (ugh). These were things in plain sight. Management contacted me after my stay only when I complained to Marriott. They refuse to take responsibility for their employee's behavior or the concerns I relayed re: cleanliness.

My stay was perfect as usual, my only concern is anytime you go to the restaurant there is never staff available. They have you waiting for sometime before anyone appears.

I went there for a conference. The location is great as it’s close to New York and a shopping mall with the amazing Paradox Museum, restaurants, etc. All was fine.

Très bon Hôtel, l’accueil est agréable et la chambre était très propre et grande ! Je recommande vivement.

I traveled to the New Jersey area in August 2024. The room was very clean and comfortable. The staff at the front desk were very courteous and helpful. Needed a few extra towels. Housekeeping was there right away. Would reccomend a room away from the area where people sit outside as the voices carry into the rooms. However by 11pm all was quiet. Would reccomend this hotel.

I was in town for a 5 day business trip. I cannot compliment the staff enough. Each staff member greeted me with a warm smile and hello with every interaction. There were a few minor issues with my room, but I attribute this to the renovation process that is taking place. Upon check-in the front paid careful attention to my listed Bonvoy preferences and met each without hesitation. The vibrant vibe in the lobby sets the stage for a comfortable stay. My room was on the 9th floor. There was a loud group that went in and out of rooms (slamming doors) during the night and kept the volume of their music and tv very loud, but the comfortable bed helped make up for those disturbances. Overall, I have stayed here on 2 other occasions and would stay here again. The updates have really helped the place. I hope new doors and key readers are in the plans for the continued improvement of the facility. I expect the property to continue to improve. Give the staff a chance to welcome you as a guest.

Overall, the performance of the air conditioning system was subpar, exhibiting significant deficiencies. It appeared evident that the air filter had not undergone any maintenance or replacement in quite some time. Consequently, this oversight led to discomfort during the trip, as my thoughts and nasal passages were affected, causing discomfort and inconvenience.

Booked this based on the reviews. Arrived later in the evening and informed our room was given away (king). Apologized and was told we’d be put in a double accessible room. We were fine with this. It was a long day and we were tired so just wanted to shower and sleep. We were also given a card for complimentary breakfast. I wish I remembered the name of the person who checked us in. It was clear he was apologetic and wanted to help. We arrive to our room and on the initial entry to our floor noticed it seemed under construction maybe? Paint was unfinished along the bottom baseboards in the hall, but no biggie. Entered our room and it seemed okay. Large. Unpacked and prepared to shower. Moved the shower curtain back and there’s a HUGE ball of wet hair clustered on the tub. The toilet area has stains. I was so grossed out I could barely speak. I attempted to call down and the phone didn’t work in the room! Went down and showed the photo. Again, same person apologetic and moved us to another room. Still unkempt but we were soooo tired we just ****** it up, wiped down the bathroom ourselves (brought Lysol) and went to bed. Had breakfast the next day and the person in the breakfast area was so nice. When we checked out I attempted to speak with someone about our issues the previous night but there was only one person at the desk. She took my name, said “ you’re good”, and picked up the phone that was ringing off the hook. I wasn’t even asked the general “how was your stay”. We had a flight to catch so I couldn’t wait. I stay many places, most types. While I’d love to give a higher rating as most of the professionals I encountered were pleasant and caring, I just cannot in good conscious leave a higher review due to the cleanliness. I check here before I book ANYWHERE and I’m always looking for comments about customer service and cleanliness. For those like me, I want to save you the stress. Book elsewhere. Oh and if you’re wondering, yes, I was charged the full rate for my stay.

Good location right off the highway. The check-in was average wait time. The room were spacious king bed, microwave and mini fridge. There is a large dining room, full breakfast (costly) for all you can eat and the food was just okay. They also host a bar with tv's and free parking. We did not take advantage of any of the amenities because we were there for a special event that was not being hosted at the hotel. We just used the hotel to sleep and have breakfast. The hotel was clean and the staff were friendly.

We stayed here as one of stops during our road trip. It’s so hard to find a safe, clean modern hotels within budget in the area we were traveling to. We decided to pick this hotel based on travelers pictures and reviews. Yes, the hotel is outdated but not as bad. The bathroom looks like ones in 90’s. The carpets especially in hallways looked to be updated. Having said that, the hotel in surprisingly clean particularly the bathroom. I used to work in a hotel before and recently stayed at a courtyard hotel in another town and I could see some mildew / mold in shower but I didn’t see any in this outdated looking bathroom - Kudos to housekeeping team! In terms of parking, I saw ‘park at your own signs at parking lot. Not sure what it means but just want to give a heads up to everyone planning to stay here. Having said that, our stay was safe and comfortable overall.