Hotel 4 bintang Bergen Op Zoom yang Popular

The location is great, the room design is also great, the beds and pillows are good. However, i had two things in my booking (through their own webpage) queen sized bed and air condition. When i got to the hotel i got, what they called, ”an upgrade” so i got a suite at the top with a comfortable 30 degrees indoor and an air-condition that was blowing outside air aka, a wall mounted fan. The night guy was really friendly and offered me 00:25 a room with a functioning AC but no queen sized bed. Second night i got a room with AC and a queen sized bed, but the AC stopped working with the outside temp got to 25, then it just shut down and the room got hot and humid again. I paid an extra $25 to get a queensized bed and when i went to the front desk and demanded a refund or a voucher they kept their line saying i got an upgrade of my room and was not eligible for a $20 (out of a total 200-250$). They however did refund me the $20 when i compared the upgrade from a rental car if you order a compact car but get a Rolls Royce with three wheels; in theory its an upgrade but you still want to be able to ride the car. It is a shame for the hotel, everything else was great and they would have gotten away with it if they at least showed some interest in customer success management.

Booked for 3 nights, my wife for work and me tagging along for a break. Hotel appearance is pleasant enough and short walk into centre of town. However, mid-twenties outside and no aircon in any rooms. Construction work going on so aircon turned off. According to hotels website, construction should be finishing today, but apparently not!! Constant banging and drilling all day - impossible to work in the room! Reception not able to give us another room as we will hear the noise everywhere.,,though it will only be during the day up to 5/6pm!!!! Oh that’s ok then…we’ll go and sit in the park all day until they’ve finished for the day shall we…,bloody ridiculous!! It seems as long as they state on their website that there is construction work going on (even beyond the date stated), then that gives them carte blanche to do what they like! Frankly, that’s appalling customer service and we won’t be staying here again in the future. Save yourselves the pain and stay somewhere else!

酒店很棒，距離貝亨奧普佐中心廣場步行約五分鐘，散步可達，風景優美。酒店房間不錯，目測30平米，在歐洲已經算很大了，衞生間還做好了乾濕分離，遠超預期。服務也很棒，下次來應該還選這家入住。