Hotel berhampiran Franzoesischer Dom, Berlin

The location and physical aspects of the hotel were good. However, the service, especially from the night manager, was HORRIBLE. We booked 3 twin rooms. Note that the price is different between twin and double rooms. We arrived late at night due to flight delays and were very tired. During check in we were told that there were no more twin rooms because the hotel was full. What's the point of paying more for twin rooms if the hotel does not reserve them for us? When we asked for an extra bed to be added, we were told that there isn't enough space for it. This is not true as we had already been inside the rooms and they were big with lots of space. After much haggling and after the night manager put on a show by going in to the hotel's office for a few minutes, he came back to say that he can change one of the rooms and put in an extra bed. We were still not satisfied and so we insisted that the hotel can do something to rectify the matter. After doing another round of putting on a show, the night manager came back and said that he can now add and extra bed to another room and would also give us a 50% discount for 2 of the rooms. In addition, he said that we could take the 2 bottles of mineral bottles (these are chargeable) for free. The fridges in the rooms have sensors to detect if the drinks there are taken. The next day we checked with the reception to make sure that we would not be charged. The lady who assisted us checked and said that there was a note saying that we would not be charged. When I got my credit card statement, I found a charge for the 2 bottles of mineral water. 16 euros. Ridiculous. Throughout this ordeal, I must say that the night manager's attitude and manner were really bad. For example, I don't remember seeing him smile at all even when he first came to talk to us about the rooms. Our holiday was marred by this. Hilton is a high class brand of hotels but the service leaves a very bitter taste in our mouths.

The hotel manager is really nice and her colleague sent me to airport safely. There was one mistake only on the Gym water filling thing, the manager sent me a free big bottle of water. I really felt the German hospitality.

The hotel was very clean and had all the amenities we needed. Everything felt very new and the breakfast had decent selection as well! Would definitely recommend!

Can never go wrong at The Marriot! From start to finish, service was top notch. Concierge went above and beyond to make reservations, provide in depth knowledge of sightseeing, Travels etc superbly talented men at the concierge. Lounge was as extraordinary as the rest. Canapés were almost a full dinner service with appropriate wines and draft beer. Tte suite was spacious . Only issue was my bed, think it was a little to soft for me. Son and his cousins enjoyed the pool and gym facilities. And room service was yummy! They saw to all our questions and provided necessary amenities such as water bottles on a daily bfast. Love this hotel! Luxury and convenient- best combination

Отель понравился!!! Супер вкусные и разнообразные завтраки ❤️ прилетели в Берлин в 8.00 и нас сразу заселили , что безумно приятно и удобно, смогли выспаться))) нашему французскому бульдогу тоже были рады, предоставили вкусняшки и кровать) обязательно вернемся 😊👌

The hotel reception area seemed busy and crowded but the hotel staff were friendly and efficient. Great location within walking distance to top tourist attractions such as Checkpoints Charlie, Topography of Terror. There are supermarkets, restaurants and cafes close by the hotel. The mall of Berlin is about 20-30 minutes walk from the hotel. Good public transport link outside the hotel metro station and bus stops. The room is modern and spacious which is fitted for us a family of 4 with 2 teenagers. The toilet and bathroom are separated saved us time queuing for toilet / shower. The bathroom has a bath as well as a shower cube👍 but there was a lack of body lotion in the bottle that supplied by the hotel. Half of time we were not sure if the air conditioning was working! Overall we enjoyed our time in our stay.

Located in central of Berlin, this is probably the tallest hotel in town. They have a really nice view over the city. Very convenient with metro and all the restaurants and shops around. Rooms are clean but if you live high up, it’s hard to get mobile signal. Wifi doesn’t work so well when a lot of people are using it. One of the biggest issue if you live higher than 20th floor, the elevator won’t stop at your floor for so long. Not sure how the elevators work, you may have to wait 10 mins for getting down to lobby at busy hours (etc lunch/ dinner hour) Check in was easy and quick, and staff is friendly also.

Quite centric hotel near some of the main attractions of the city. It's also very near to a train station which you can take a train and arrive at the airport easily. The staff is nice and the buffet is quite complete.

This hotel is 5/5 , definitely will book again if I have to chance to come to Berlin. We booked a junior suite for 4 person, it comes with super fancy lounge access, the food was delicious and unlimited drinks is provided, we’ve enjoy watching few nights of eurocup in the lounge. The hotel location is super convenient as well. It is just about 5 minute walk to the train station and there was direct train to the airport from there. It was also close to other tourist attraction all reachable under 5minute by taking metro ! I would say this hotel is 10/10 super worth what I’ve paid for

The breakfast was excellent. I drink tea a lot and there were a variety of tea I could choose and I could choose to brew a cup or a pot of tea. They served different kind of eggs, including omelets. The room is very clean and well equipped with coffee maker and kettle.