Maroon Tomtom

The location of the hotel is very good, Burak Abi is the best among the service staff. It would be nice if you didn't have to go to the hotel next door for breakfast, but it's not a big inconvenience.

Perfect place, good stuff !

Номер чистый, убираются вовремя, находится идеально, если всегда нужно быть в центре событий. НО!!! Прямо под отелем ночной клуб работающий до 4 утра, музыка хорошо слышна через окна. Звукоизоляция дверей ужасная, администратор болтает громко всю ночь и это слышно в комнате. Звуки уборщицы тоже четко слышны. Если ночью не поспал, то утром тоже не выспишься. Чтобы включить или выключить кондиционер нужно ходить к администратору, пульт в номере заблокирован. Завтраки вообще через метров 100, и мы на них не успевали, потому что ночью не высыпались

Clean room. Great location if you want to be at the centre of all attractions. Close walk to the metro . Great breakfast. Only thing lacking… no water bottles given in the room. And coffee was not replenished daily we had to ask for it But overall a good stay. Would stay again!

I stayed couple of times in this hotel , and enjoyed my stay very much, but this time we had no towels and the room was quite cold.. normally we had a big room but this time our room was quite small ... the location and the people are kind but had a bad experience

Maroon Tomtom is an excellent choice. The hotel is modern. The furniture and bedding are new. The staff is very attentive to details and responds to requests immediately. They changed our room as soon as I told them the hairdryer isn’t working. Cleaning happens daily along with changing towels & refilling hair&body care bottles. Tomtom is apparently a sister hotel to Maroon Pera where breakfast is served. It is good enough. Yet, same menu daily. Location wise, Tomtom is exactly in the middle of Istiklal street, and away 2mins walking to the metro & bus station through one of the side streets after the hotel. Very convenient for shopping & close to different transportation methods. I recommend not following the brochures provided at the reception (one of the receptionists in Pera) to restaurants as they are unfairly overpriced. I really dislike this misguidance. It is important to note that pictures are exactly the same yet on 0.5zoom. The rooms are small and so is the lobby.

The property is not clean. The bathroom has stains everywhere on the floor, there was no shampoo available. Also, the water would come out of the shower and make the whole bathroom including room wet. Additionally, the service is very poor, the hotel will offer you a taxi to go to the airport and promise you a price and conditions but once you take the taxi and arrive at your destination the price so as the conditions will change.

The most racist, disrespectful and unprofessional place! I went to Istanbul for a vacation with my friend. The hotel offered us a room located at the highest floor of the hotel. The room that I booked was different than the one the receptionist gave it to me, but it was nice (it had a small sea view). From the early beginning, we encountered a problem with the elevator and we told repetitively the receptionist that we are being stuck, and he kept say okay and tamam. On the forth night, we were returning late and the elevator was stuck. We informed the receptionist and he was "very surprised and shocked" as if it was the first time we highlighted this to him and to other staff. He suggested that he go up to our room located at the sixth floor although I mentioned that it's not feasible as I recently had a surgery in my knee and it's will cause me severe pain. He then called one of his colleagues from the other branch and they checked it, but it was in vain. It was around 2 a.m. when the receptionist told us that we have 2 options: to take another room located on the lowest floor or to wait until 7 a.m. in the morning or to stay at the lobby. I was really mad about the approach and I requested to speak with the supervisor during his shift, as I explained that both of the two options were not feasible. Then he called someone claiming that he was his supervisor and when explaining what happened. He seemed to be clueless and doesn't know anything about the hotel. Then, I asked the receptionist to give me the name and the phone number of the manager to call him from my own phone as a proof, as he was obviously playing games. I called the manager Mr.Orhan, and I told him what happened and that's not acceptable and I want to do a check-out and have a refund especially that we were staying for 10 nights. The manager asked me about my nationality and when he knew that I was Lebanese or in Turkish "Arabça", he told me okay tomorrow you do a check-out and you take your money and he hung up the phone. I was personally shocked by this unprofessional behavior from the owner, and my friend recalled him explaining that there's no need for such behavior especially that it's the hotel fault not ours, and he hung up the phone again. By facing such racist behavior from the owner and the receptionist who was cursing me based on my ethnicity and nationality, we didn't feel safe at all. I went very slowly on the stairs until I arrived. (it's an old hotel that is renovated, so you can imagine the height of each stair). We packed our staff and honestly speaking we didn't sleep, as we felt we might be attacked by the receptionist at any time. Around 7 a.m. in the morning, we took our baggage using the same stairs (none of the receptionist or the room service offered any help) and we waited for the manager Mr. Orhan to come. Around 10 a.m. he came and he explained that the receptionist tried to offer a good deal but we refused. I re-explained to him that I have a medica

Very small rooms, made it impossible for two people to move around with luggage and all, really no place in the bathroom to put our staff, problem with the air conditioning which was not solved, the hair dryer didn't work. We had to take breakfast in a nearby hotel ( at least it was good) and the taxi couldn't reach the hotel because of the pedestrian street so we had to carry our luggage to the other nearby hotel. Too noisy as we expected but the stuff was helpful.