Hotel berhampiran Big Bear Lake Convention Center, Big Bear Lake

My experience with this motel absolutely shocked me and has changed my view of Motel 6 totally & probably forever. It happened when I stayed there on December 24, 2021. Admittedly a busy time of the year and a ski resort with many roads closed because of snow, but not an excuse for what they did. All motels in town that were reasonably priced ($60 to $150) were full. Only really nice ones that wanted $500+/night had any rooms, so I was surprised this place had any rooms at all, put I soon realized why. Imagine my shock when I was charged over $400/night. You must be kidding! $400+ for a Motel 6? A total OUTRAGEOUS RIP-OFF! So why did I pay it? Because in this instance I had to, because by that time everyone was full except them, many of the roads were closed and I wasn’t sure I could make it to the next town. I have almost never paid that much for a hotel room, but when I did, it was pretty damn nice, and I don’t think I have ever paid more than $100 or so for a Motel 6. To top it off, they were an older property and NOT in good repair. I noticed and was not surprised when I saw possibly more than half of their rooms vacant that night. Of course, they were, probably because many people said “No Way”, and just took their chances to leave town. I wish I would have had that option. Had they been more reasonably priced, I have no doubt they would have been almost full and probably made more money also. There is no doubt in my mind that they GOUGED me, along with everyone else who stayed with them that night, and I will never forget that they were even WILLING to do that. I don’t want to hear anything like “What-ever the market will bear”, because that has its limits, and it is an UNCONSCIONABLE way to do business. You offer a reasonable product at a reasonable price and a reasonable profit, and it should end there. Anything more than that is gouging, plain & simply. Taking advantage of high demand in order to charge a ridicules price for maybe even a bad product. LegalDictionary.net defines and describes Price Gouging as ………… “It is this taking advantage of a bad situation, raising prices for much-needed supplies or services to an unfair, or even unethical level, that is considered price gouging….…PRICE GOUGING IS AGAINST THE LAW, though the laws vary by state”. No doubt in my mind that this is exactly what they did, and didn’t even feel bad about it because the annoyance and my anger did not end there. There were also no amenities in the room (shampoo, conditioner, lotion, plastic cups, Kleenex, water, coffee or tea, etc.), as well as just one small bar of soap for a room designed for up to 4 people. I went down to the front desk, asked for at least 1 more soap, which she gave me, and then complained that they couldn’t even but a bottle of drinking water in the room. I was floored and pissed with her response. She had the audacity to say, “We don’t normally provide things like that so that it helps us

The room was clean and cosy. High ceilings, large kitchen with all you need, comfortable bed and 2 fireplaces. Also location is great! 5 mins from Snow Summit ski resort and 5 mins from lake.

I arrived after staff working hours so they upgraded my room with a passcode door and sent me all information via text message. The place is cool and it’s a very convenient location, plenty of parking around at the property

love this place soooooo much! such a beautiful view from our room!

The check in was smooth, although there was only one representative for the front desk so she had to juggle us and the phones but she was very friendly and welcoming, she gave us a great recommendation for eating which was Oakside, the room was clean, we stayed for 3 nights and the amenities were provided as needed without any issues. It was a great stay and we look forward to staying here again!

Location was great. Honestly I would not book again. Building 3 had a fly trap but it just attracted all the flies and anytime we’d open our door we’d get about 5 flies into our room. Cleanliness is the reason why I wouldn’t go back. I got bed bugs as well. I slept with my children in the room so specially that bed, but my husband slept on the pull out couch (super thin mattress and uncomfortable, which is expected unfortunately) but he didn’t get bed bug bites. The only good thing is that we were there for Fourth of July and being lakeside the view was amazing both morning and evening.

The lady that checked us in was very friendly and helpful throughout our stay. She had also called us earlier in the day to ask when we'd be arriving, just in case we were coming in after the office closed. We were very pleased when we walked into our king room and saw the huge fireplace and cabin decor. We found it to be clean and equipped with a mini frig and microwave. The down side for us was the very high bed which made it difficult to get into for our ”senior” bodies as well as the hard mattress with thin pillows. While some people may like a firm bed, we both woke up with back aches. There was some significant road noise early on, but it did die off to almost nothing by 10pm which ultimately resulted in a peaceful night. We were in room 2 . The shower was pretty small and the drain had a screw that stuck up above the tile floor. It was very difficult to not step on that area while showering and really needs to be fixed before someone rips their foot open.