Hotel berhampiran Biggleswade Baptist Church, Biggleswade

There are a few issues with this hotel. Firstly let me mention the positives , fairly comfy bed, and clean , easy access with good parking , basic breakfast , not continental, literally, a bowl of cereal and piece of toast . Piping hot water in bath/shower . Now the negatives, this is a budget hotel, 2/3 star , the price does not reflect this , we paid well over the odds for the accommodation. The room was basic , that’s fine, bad layer of mould behind bath taps, decor , tired need a facelift. No soundproofing between rooms, were kept awake most of the night from the persistent noise from the room directly above ours . There is also a dog kennels next door to this hotel, if you are allocated a room to the left of reception , you will hear the dogs, to be fair they didn’t start barking until around 5am, which was fine as we were there for workman’s had to be up by 5.30am , don’t know if you can hear them if you are at the opposite end of the hotel. I have contacted the hotel to explain my review, and basically have been told if we had complained at the time about the nighttime noise, they would have moved us rooms, yes I’m sure they would have, but that’s not something I was prepared to do in the middle of the night . Had we paid budget price then there would be no need for complaint, but we paid much more than that

Lovely staff, greeted well. Checked in straight away. Ideal location for what I needed. Room was very clean. You've also got the services right next door which is great as I didn't have to drive anywhere for an evening meal. Beds are comfy, showers decent, can't go wrong

I'll start with the good - there was plenty of parking and the bed was comfortable! As for the rest of the Willows, the building is old, the inside is tired, run down and in need of complete refurbishment - as a bare minimum, the whole place needs a really good clean. The rooms and bathrooms are basic and at best functional. The carpets in the corridors are rucked up and serious trip hazards; the fire doors have holes in them where handles have been changed (what sort of fire door is that?). You get the gist... They are understaffed - we had to wander around the building trying to find someone to serve us at the bar on our first night. On the second night, there were just 2 young and inexperienced staff behind the bar despite there being a function for over 100 people. The wait was ridiculous, the staff didn't know their red wines from their white, and the drinks were overpriced - £1.70 for a dash of blackcurrant, £6.50 for a pint of beer! As for security, it's a joke. On returning to our room one evening we found that the cleaner had opened the window and left it wide open all day - and I mean WIDE open. Bearing in mind the room was on the ground floor, anyone could have climbed in and helped themselves to our belongings. The whole experience is one I would not choose to repeat. I have just tried to fill in the customer experience questionnaire, which Wyboston Lakes emailed a link for - but guess what... the link doesn't work! That sums up Wyboston Lakes and the Willows.

Marcure Hotel is a nice place to be, the serenity of the place is awesome. Excellent staff support and breakfast was good. The location is in the centre of Bedford making it a very enjoyable place to be. Though Car Park is paid for, but the experience is worth repeating.

We loved our stay here! It’s a very well designed hotel, with a special history and lots of unique touches throughout. Our room overlooked the river, and had all the usual things you expect from a nice hotel plus some excellent artworks. The only thing to note is that even though this is a spa hotel, the spa isn’t included in the hotel rate- we hadn’t realised that that needed to be booked separately. There were no issues fitting us in though!

We very much enjoyed our overnight stay at this hotel. We were a family of 3 and shared a room. The staff were very welcoming and efficient on the front desk when we checked in. Once in the room we were very pleasantly surprised to see how good the pull out bed was for my eldest son. In fact it was a double sofa bed. It was very sturdy and had a very decent mattress on it ( unlike other top rated hotels we have stayed at ). The room was clean and had everything you might need , including iron and ironing board as standard. Breakfast was a tasty affair and staff were constantly replenishing items as they ran down. All staff very friendly and overall a great stay for a super price. Will definitely stay here again when we are visiting family again.

This is a lovely grand hotel with high ceilings, antique furniture and gardens. We had a package deal of 3 course dinner, bed and breakfast, with entry to Bletchley Park included. Food was generous and good, room was large and bed comfortable, staff were helpful and friendly. Bletchley Park was so interesting and tickets are for multiple entries over the year. What more can I say? Oh yes, free on site parking.

Really nice hotel. Stayed in the smallest room as I picked a single room, and was well impressed by the decor of the place. Great size room for one person, well thought decor, had a desk and a chair. Great en suite bathroom with basic toiletries, really friendly staff. Would definitely stay there again. Great location too! Thank you for your hospitality on my first time in Stevenage. Business trip!

Really the best location for a hotel in Stevenage, it's just a five minute walk to the bus or train station. The breakfast was ample and even had a gluten free section. It took only minutes on the train to get into London. The bed was comfy and the shower nice. Staff were helpful, I'll definitely come again.