Hotel berhampiran Next, Biggleswade

Lovely staff, greeted well. Checked in straight away. Ideal location for what I needed. Room was very clean. You've also got the services right next door which is great as I didn't have to drive anywhere for an evening meal. Beds are comfy, showers decent, can't go wrong

I'll start with the good - there was plenty of parking and the bed was comfortable! As for the rest of the Willows, the building is old, the inside is tired, run down and in need of complete refurbishment - as a bare minimum, the whole place needs a really good clean. The rooms and bathrooms are basic and at best functional. The carpets in the corridors are rucked up and serious trip hazards; the fire doors have holes in them where handles have been changed (what sort of fire door is that?). You get the gist... They are understaffed - we had to wander around the building trying to find someone to serve us at the bar on our first night. On the second night, there were just 2 young and inexperienced staff behind the bar despite there being a function for over 100 people. The wait was ridiculous, the staff didn't know their red wines from their white, and the drinks were overpriced - £1.70 for a dash of blackcurrant, £6.50 for a pint of beer! As for security, it's a joke. On returning to our room one evening we found that the cleaner had opened the window and left it wide open all day - and I mean WIDE open. Bearing in mind the room was on the ground floor, anyone could have climbed in and helped themselves to our belongings. The whole experience is one I would not choose to repeat. I have just tried to fill in the customer experience questionnaire, which Wyboston Lakes emailed a link for - but guess what... the link doesn't work! That sums up Wyboston Lakes and the Willows.

I stayed here with two colleagues from Germany in September 2024. The rooms are fantastic and the welcome we received was lovely. Great location and very peaceful although only a few minutes walk from Bedford centre. Good food and drink as well with a selection of beers and wines and spirits. First class. Thank you.

We very much enjoyed our overnight stay at this hotel. We were a family of 3 and shared a room. The staff were very welcoming and efficient on the front desk when we checked in. Once in the room we were very pleasantly surprised to see how good the pull out bed was for my eldest son. In fact it was a double sofa bed. It was very sturdy and had a very decent mattress on it ( unlike other top rated hotels we have stayed at ). The room was clean and had everything you might need , including iron and ironing board as standard. Breakfast was a tasty affair and staff were constantly replenishing items as they ran down. All staff very friendly and overall a great stay for a super price. Will definitely stay here again when we are visiting family again.

Marcure Hotel is a nice place to be, the serenity of the place is awesome. Excellent staff support and breakfast was good. The location is in the centre of Bedford making it a very enjoyable place to be. Though Car Park is paid for, but the experience is worth repeating.

We loved our stay here! It’s a very well designed hotel, with a special history and lots of unique touches throughout. Our room overlooked the river, and had all the usual things you expect from a nice hotel plus some excellent artworks. The only thing to note is that even though this is a spa hotel, the spa isn’t included in the hotel rate- we hadn’t realised that that needed to be booked separately. There were no issues fitting us in though!

Really the best location for a hotel in Stevenage, it's just a five minute walk to the bus or train station. The breakfast was ample and even had a gluten free section. It took only minutes on the train to get into London. The bed was comfy and the shower nice. Staff were helpful, I'll definitely come again.

This is a lovely grand hotel with high ceilings, antique furniture and gardens. We had a package deal of 3 course dinner, bed and breakfast, with entry to Bletchley Park included. Food was generous and good, room was large and bed comfortable, staff were helpful and friendly. Bletchley Park was so interesting and tickets are for multiple entries over the year. What more can I say? Oh yes, free on site parking.