Hotel berhampiran Poundland, Biggleswade

A regular annual visitor for years, this trip was the most disappointing by far. Was allocated one of the worse rooms in the resort as I had booked the 50% offer, in the attic eves, very little light, flies galore, even a can of fly killer on the window sill. I went down to reception at 5am to ask if I could have another room, I hadn't had any sleep. Room was so stuffy. Please be aware there are no rooms with air-conditioning. There was a noisy old fan in the wardrobe which just moved the warm air around. The security guard on reception said he would make a note and someone would contact me, they didn't. Went back to reception after breakfast - no other rooms available to move to - 2 more nights of misery. Asked again to change rooms when had no water in the bathroom but by the time I had reported no water it had come back on and was told no other rooms available. The corridors are very uneven, definitely a trip hazard. One poor woman was at reception advising the stairs gave way and she had hurt her leg and no one seemed interested to fill out an accident report or seemed to care. The food used to be a lovely a la carte but now buffet. The food at 12.00 noon was only just luke warm having just been put out. Disappointing. You can't just put drinks on your room you have to carry the little card, not the room key, for each time you make a purchase. Dinner is very rushed, dessert has to be ordered with starter and main. There is no longer the option to order at a cost a full English breakfast or a hot breakfast of any sort. The coffee is nasty but there is a good selection of teas. The hot options are boiled eggs, poached egg, frittata, mushrooms and an chicken sausage that has no colour. Lunch is buffet style with a decent selection of salads. Filtered still and sparkling water is free at meal times, alcohol is quite expensive - I think the cheapest bottle of wine is £34.00, 175ml glass of wine £8.50. The spa treatments are nice but extremely expensive not value for money. The swimming pool changing rooms often no towels available so grab one from pool reception to avoid making a wet dash after your swim. You have to book and pay to attend fitness classes. aqua aerobics is free - the young woman instructor was just awful, completely clueless. My biggest disappointment after 9pm you cannot get a bottle of water, coffee, or drink of any description. No room service available. The cafe closes at 6pm. The ”bar” at dinning room closes around 9pm. The website advertises a table for singles to dine together but asked and was told we don't do that anymore. I was given a substantial amount of Champneys gift vouchers for a mile stone birthday but unable to use for the 'returner offer' - what a con. It would seem booking on their 50% discounted offer means you are treated like a second class citizen. Please note that the 50% off is actually not 50% discount of the advertised rate but 50% off the expected projected price, what a load of rubbish!

Very helpful friendly reception staff , we couldn’t get in the main restaurant so they called “The willows “ which was on the same site to make sure we could get food there and also watch the football which was what interested my son. Room was lovely, clean, comfy huge bed and lovely powerful shower in the bathroom. Breakfast in the morning was buffet, constantly topped up with fresh food. Lovely quiet setting would definitely come back but would make sure we arrived in time to use the pool.

Marcure Hotel is a nice place to be, the serenity of the place is awesome. Excellent staff support and breakfast was good. The location is in the centre of Bedford making it a very enjoyable place to be. Though Car Park is paid for, but the experience is worth repeating.

We loved our stay here! It’s a very well designed hotel, with a special history and lots of unique touches throughout. Our room overlooked the river, and had all the usual things you expect from a nice hotel plus some excellent artworks. The only thing to note is that even though this is a spa hotel, the spa isn’t included in the hotel rate- we hadn’t realised that that needed to be booked separately. There were no issues fitting us in though!

We very much enjoyed our overnight stay at this hotel. We were a family of 3 and shared a room. The staff were very welcoming and efficient on the front desk when we checked in. Once in the room we were very pleasantly surprised to see how good the pull out bed was for my eldest son. In fact it was a double sofa bed. It was very sturdy and had a very decent mattress on it ( unlike other top rated hotels we have stayed at ). The room was clean and had everything you might need , including iron and ironing board as standard. Breakfast was a tasty affair and staff were constantly replenishing items as they ran down. All staff very friendly and overall a great stay for a super price. Will definitely stay here again when we are visiting family again.

Really nice hotel. Stayed in the smallest room as I picked a single room, and was well impressed by the decor of the place. Great size room for one person, well thought decor, had a desk and a chair. Great en suite bathroom with basic toiletries, really friendly staff. Would definitely stay there again. Great location too! Thank you for your hospitality on my first time in Stevenage. Business trip!

Really the best location for a hotel in Stevenage, it's just a five minute walk to the bus or train station. The breakfast was ample and even had a gluten free section. It took only minutes on the train to get into London. The bed was comfy and the shower nice. Staff were helpful, I'll definitely come again.