Hotel berhampiran Guggenheim, Bilbao

Una experiencia increíble. Paisajes increíbles. La arquitectura de cuento de hadas.

It's a nice hotel. Everything you need is there. Good city part around. But the devil was hidden in the details. 1) Upon checking in, I discovered hair from a trimmed beard in the shampoo holder on the sink (while I was yelling and running around in circles my partner had just rinsed it off). 2) Centuries of dust on the shelf and TV. 3) The clock on March 01, 2024 is still set one hour ahead. at 8:40pm I get dressed and run out to a meeting by 9pm. which as it later turns out will be in 1.20 minutes. Answer: the technician is no longer at the hotel today, we will let him know. March 04, 2024, at the time of our departure, the clock is still showing the wrong time. And I thought: ”ok we can live with that”. BUT 3) The room is hot, it's really hot. We Germans and so used to sleep at +17 degrees at night (save money energy and its healthy))). Also my the partner does not tolerate the heat at all (Also if you have age changes or something else... It could be horror). The answer from the hotel: ”It's winter, the air conditioner only works for heating”. This we find out after we have been ”cooling” for a day and a half (but the hotel description has 138 rooms with air conditioning!?). 4) We get a fan to cool down. 5) I discover that the sheets are 50 percent and the pillows are 52 percent synthetic. ((at this point, I realize why they are so sweaty and sweltering to sleep in. I know its subjective). This hotel recived 3 out of 5 in my rating. P.S.: The glasses were not washed perfectly (it's just gazpacho, not oil paint and black tea) The toilet paper holder is positioned so that you hit it with your butt every time you sit down on the toilet, and when you sit down it rests on your chest

El hotel esta céntrico, limpio, nuevo... En ese sentido está muy bien pero nos pusieron en habitación para discapacitados, el armario era muy bajo y no podías colgar nada largo, la ducha era con cortina y se te pegaba al ducharte aparte de que se inundaba. La recepcionista, muy agradable y amable nos pidió disculpas y nos dijo que no había ninguna más libre y que en ese hotel la habitación de discapacitados era considerada habitación normal.

Got here on the weekend so parking was free. the rooms are a bit small and awkward. the shower is in the open opposed to a closed in bathroom so it made showering awkward but otherwise perfectly fine for the night

I thought the sauna was included in our stay that’s why I booked the hotel. When I’ve mentioned it to the staff about not having an additional cost to it when you book online, they told me is part of the spa . This is very confusing as if it was part of the spa why mentioning it and not including it in the spa section . Spa and sauna are not the same and if it’s a cost to it , that should be mentioned. Anything else was amazing . Also they don’t have a separate cost to the sauna only ! I just wanted to use the gym and the sauna , no spa though! There was no possibility to book the sauna without the spa. It’s like 20 euros per acces not per day which I thought it’s a rip off especially when you are already booked with the hotel and you’ve paid for your room! Again staff showed no flexibility , it was either pay for something you won’t use or you don’t get it! Ended up not booking it because I did not want to use the spa , and I thought it was a lot of money (20 euros) to pay for 15 min use of sauna only.

Todo fue perfecto. Las habitaciones son súper cómodas y modernas, el personal súper atento y el desayuno que teníamos incluido un 10!! Incluso teníamos agua gratis en la habitación. Muy recomendable!!

The hotel is situated between a motorway on the back and a busy road in front of the hotel. The windows in the rooms have good noise insulation, however, if you will find it difficult to sleep with open windows due to the excess traffic noise, which I had to since the air-conditioning is reportedly only operative during “summer” times, even though the rooms were blistering hot due to sunshine and 25 °C temperature outside. Breakfast starts at 7 o’clock, which is rather late, and a lot of craftsmen and other business travelers were already queuing up before 7 o’clock. The breakfast buffet is good; however, the scrambled egg is served cold in a bowl without heating ☹ I had to extend my stay with two extra days, however, the two complementary bottles of water in the room were not replenished; I was told only two bottles of water were provided regardless of length of stay and that I could just drink tap water, which is O.K. if you like the taste of chlorine ☹ Beware that parking in the hotel’s parking cellar is quite expensive and they don’t advertise the price on the website. The staff were friendly and English their speaking skills satisfactory.

La habitación con vistas al río es impresionante. Es maravilloso poder disfrutar desde cerca del precioso puente de Vizcaya y la bonita ría en la cual se pueden divisar diferentes deportistas haciendo remo y también observar algunos barquitos navegando. La habitación es pintoresca con detalles modernos y otros más clásicos. Lo que más me gusta como dije es el balcón con vistas a la ría y la comodidad de la cama. Buena TV , dispone de mini bar y cafetera con dos cápsulas de cortesía y abajo en el hall del hotel existe un ascensor antiguo en el cual dispone de café, chocolate y otras bebidas también gratuitas las 24 horas del día. Buena atención por parte de l@s emple@dos ya que siempre fueron amables y con buena predisposición además todo estaba limpio. Cuanto pueda volveré me sentí muy a gusto con todo 😃👍🏽

Stayed 3 nights in total at this property to be close to family nearby. Our room was large, bed was comfortable. I liked all the ameneties provided in the restroom such as shaving kits, dental kits, etc. This was a nice touch as we had been traveling for a while so they were useful. We had a balcony with a great sea view. The breakfast was really good with a lot of options. Staff was friendly. Several restaurants within walking distance.

Todo muy correcto en su sitio. Muy cuidado. El exterior con parking gratuito. Ofrecen cafe agua y zumos gratis . Todo muy a laano. Volveremos sin duda. La playa en coche a 5 minutos Gracias