Hotel Romantik di Pulau Bintan

I rated cleanliness as 4/5 as it was almost perfect clean but there was a cockroach in my room. This I might not fully blame the resort as we are in nature. This resort is perfect is you are looking for secluded and quiet spot to getaway for a family or a couple. You won’t need to venture out. But it’s a long drive to the resort to the ferry where you need to factor travelling time in your itinerary. I went with my family and the in-house farm was a blast for my kid feeding bunnies, chickens and fishes. Kiki the person in charge was very friendly and served us well. There is a club for kids activities. Service was perfect. Everyone was friendly and attentive to our needs. I would go back again. Take note that is 21% charges of tax on top of the prices - service charges and Govt tax.

The service from the staff was exceptional and we really enjoyed our stay there. The surroundings was quiet with lots of privacy. On our 2nd night there, the staff took the effort to decorate the porch of our room with candles and stuff as they thought it was our anniversary, really appreciate the sweet gesture from the resort!

Average experience compare to price we paid. Likes: Big room Location Beach before rain Limitation: Restaurant had only few choices No swimming pool After rain each was so dirty and no effort from hotel to clean

The hotel and its facilities are very nice. Here and there a few spots of improvements needed but otherwise a very attractive hotel with lovely features. A very pleasant stay starts with a dedicated lounge at the ferry terminal which is available upon arrival and departure (taking care of your visa and other requirements). Travel to the actual hotel is within short 20 minutes by hotel shuttle bus. You can chose between colonial style suites at the main building or near by or Thai/ Bali style villas on the large ground and a short walk away from the main building. The Thai villas are very nice, filled with all the necessary amenities and some top of the range products. Plenty of storage space, outdoor veranda seating and well kept exterior make it really nice. At the main section, the pool is with its 50 meter in length a true highlight, together with the very easy and close proximity to the pristine and huge beach section. Although facing north, the beach is actually in a bay and can be explored for hours. Also well worth mentioning is the spa which provides truly amazing treatments administered by very experienced therapists who will truly pamper you from start to finish. Regrettably, there are also a number of shortcomings. Although the hotel provides insect repellant for your daily use, even the best of preventions and best of cleaning/ spraying efforts of the staff will not stop billions of sand flees attacking you on the beach, especially after rain or during the evening hours when you become their dinner. However, the biggest drawback is the food and beverage section. For a hotel operating in such a high price category, the restaurant is a true letdown perhaps even the sole reason for not coming back again. Yes staff everywhere is very friendly, attentive and making it their business to know you by your first name from the start, but the entire food and beverage section requires a lot of improvements to even get close to a star rated service. Yes the drinks are well made (guess can be expected at prices of US$20 plus) but the restaurant service truly lacks what it takes. The food, expensive as it is, lacks any sort of imagination, is void of any special touches, and surely does not represent Indonesian cuisine in any shape or form. As said, staff are very friendly and trying their best however, if they are not taught the basics or led by indifferent managers, then things need to change. Management comes from the top. In summary, if you are looking for a nice place to relax in a colonial style building, not too crowded with a lovely pool, then please try the Sanchaya. However, if you looking for cuisine which is anything but poor, not even ordinary, then you better look elsewhere.

Nice and unique place to stay in. Was a peaceful stay in except the bed side are filled with ants :”( however all were good! Went on a weekends and they have grill with movie service . Their customer service were Top notch. They're super well manners filled with so much courtesy. 👏 resort is nearby to neemo! They responded promptly in WhatsApp even if its a last min plan to it even helped decorated the bed to my request!!

This hotel deserves 6/5. The interior is modern, great location, The best services especially mention to Sir Kaleb and all the staff. All the staff greeted and smiled. They allowed us to check in early 11:00 since we came early and late check out 1:00 because our trip will be at 6:35. They attended to our request. They also provide shuttle bus for both arrival and departure. There is also near cafe and a convenience store. We will surely come back here.

Super heartwarming, friendly and professional service! Love our stay at Hotel Indigo Bintan! Each and every staff truly went the extra mile to ensure that we were very well taken care of. I appreciated the high levels of care, starting from the exclusive waiting lounge at the Bintan ferry terminal, the complimentary BYD car transfers to and fro the hotel from the ferry terminal, the sheltered buggy rides all around the resort to ensure that we will stay dry in the monsoon rainy weather, the delicious and lovingly prepared semi-buffet breakfasts with ala carte options for main courses prepared upon order, the beautifully decorated and spacious rooms, the complimentary activities everyday to keep guests entertained etc. Most of all, all service staff are always greeting us with bright smiles throughout our stay! Hope to come back to visit again soon!