Hotel berhampiran Taman Kota Kijang, Pulau Bintan

A very worst experience stay ever! For the first I requested for early check in its not provided on 22 April 2023. They ask for additional fee and finally I just checked in at 3PM. Second, around 3PM I just ordered Banana Fitters and waiting for 3 hours! I already called them 3times but there is no explanation only wait wait and wait until 3 hours coming. Third, I requested for extend the same room and its so complicated, I should to wait and their forgot that I already told them the day when I arrived. Forth, I pay room extend bill to reception and requested for make up the room once I request since I want to have a rest. And surprisee?!!! Housekeeping coming to my room and I just said that I will inform later for make up the room, then again the BAD things is someone is trying to enter my room without permission, I dont know how can they get my room access, and I just shouted since Im not in full wearing (you can imagine if i didn’t double lock) and he said want to cleaning, I’m shocked then I just said that I didn’t request anything! I trying to sleep and housekeeping just knock the door again for the third times! I just open the door and said there is nothing request for anything and they said from their group I just requested. I dont know how this work!!! I’m very dissapointed and can’t sleep again. I just met their Duty Manager/MOD and told everything and ask for checking CCTV however there is nothing following up and recovery at all. I’m repeater guest and always stay here (you can check in your hotel system)and I think Aston Tanjungpinang is the best hotel but it’s not met my expectation for this current stay! IM VERY SAD AND DISSAPOINTED FOR WHAT WAS HAPPENED!!!!

*TLDR* Good: Service 10/10 Buggy around the resort!! KOPI TARIK for bfast was SO GOODDDDD really the best coffee ive ever had in my life Super value for money stay as compared to other resorts where you have to pay for literally everything even after the pricey $700 you paid for 2 nights Bad: Felt a little unsafe for two girls to walk back to our room cuz it was so dark No convenience store A little restrictive cuz you can only eat & shop from the options they have within the resort (nothing to shop also haha its just a gift shop with random swimsuits and souvenirs) Located a bit far from ferry terminal (1h) but transport provided! Went with a friend and was so amazed at the size of the resort 😳😳 really loved that we got to stay at the upper floor and there were 2 bicycles parked outside for us to get around the resort (but we just kept calling for buggy hehe - free btw!!) Resort was a little far from ferry terminal (1hr airconditioned coach ride) but they provided us a cookie and water for the journey! No convenience stores located within/around the resort and i just spent the entire 3d2n in the resort. Would recommend a 3d2n for a very relaxing holiday 👍🏻 We didnt manage to try all their activities but had a great time eating HAHAH their local indo food restaurant is a MUST GO 🤤 everything else was alright only but service 10/10 really HAHAHA would go back maybe next year Free activities: Morning yoga, stand up paddling, kayaking, teh tarik workshop, honey tasting, animal farm (u get to feed them for free too) etc Need to pay activities: Snorkelling (went during non-peak period so it was only us two with the instructor and an instructor-friend we made the day before), jetski, wakeboarding (this was fun.... And salty) etc

The room was very clean and well maintained. The interior design of the lobby and the alley were a bit outdated but that's not an issue if you are travelling for business. The room service was very cheap as well. Everything works well but the AC was not too cold, just cool. Overall this is a recommended hotel that will provide quite a comfortable stay.

Customer service at this resort is excellent. While the location is slightly secluded, it offers a peaceful and serene atmosphere. The Ocean View Room is perfect for couples, and I highly recommend trying their barbecue. Personally, I found the Normal Room to offer more privacy compared to the Ocean View. Cleanliness is generally acceptable but could be improved. They also offer additional services such as massages, but they have limited masseurs, and there were some communication issues during my experience, which limited the massage duration to 30 minutes. I believe the masseurs could benefit from more training to enhance the overall customer experience. I would suggest booking a private driver for a day to explore the area. Additionally, the resort provides acceptable currency exchange rates, which is commendable

(Room) Our 3D2N trip was fantastic! The service, food and view was absolutely amazing. Our room was very cosy, just a tad bit dark. There’s air-conditioning and hot water so we were comfortable. The only issue we had would be the mosquitoes; we were bitten so many times. The staff at the DeCliff Cafe even gave us a bottle of insect repellent to ward them off, but the mosquitoes seem to be immune. Luckily the balcony doors were meshed so we could enjoy the view/get some light into the room. - (Easy reservations/transportation) Arrangements for transportation to and from the ferry terminal, reservations for dinner at Tanah Merah Seafood (super yummy!), our snorkeling day out with the Bintan Cool, and massage was done seamlessly with the help of the reception counter. - (Food) Before our stay, we checked out the reviews of the hotel from many sites, dating back to 2018 being the most recent ones, and many concerns were about the food being too salty. So we were considering to bring our own food, but we were so glad that we did not because the food was amazing! (1) DeCliff Cafe For dinner on our first day, we decided to have our meal at the DeCliff Cafe. Not only was the view breathtaking, but we were also pleasantly surprised by how yummy the food was. I had an oxtail rice set, and my boyfriend had the chicken chop. The onion rings were my personal favourite. (2) Breakfast For bfast on the 2nd day, we were given a menu instead of the typical bfast buffet at normal hotels (probably because there weren’t that many people at the point of time). The chicken fried rice was extremely tasty, and iced milk tea ended up being my favourite drink during our stay here. Bfast the day after was the usual buffet style, and the fried rice and soup were our pick for that morning. - (Special thanks to the staff) The service here is impeccable, and the staff here were very polite and friendly. Aguz took great care of us - always driving us up to our room because the whole place is atop a hill which we are ever grateful for. - (To note) Just the mosquitoes, bring mosquito nettings for your beds, and I would suggest long pants/tights instead of shorts. Sunscreen and mopiko is a must!

Peaceful place.

Mon séjour au ROKA Resort de Bintan a été tout simplement inoubliable, et cela en grande partie grâce à une rencontre incroyable avec Sophie, la responsable d'ARKASIA – Animal Rescue Kingdom Asia. Dès notre arrivée, le ROKA Resort nous a enveloppés dans une atmosphère de sérénité et de luxe. Niché au cœur d'une nature magnifique, le resort offre un cadre parfait pour se détendre tout en étant en harmonie avec l'environnement. La cerise sur le gâteau a été notre rencontre avec Sophie, une personne passionnée et dévouée à la cause animale. Son travail avec ARKASIA est tout simplement admirable. Elle nous a raconté avec enthousiasme les efforts déployés pour protéger et secourir les animaux en Asie, nous montrant ainsi l’importance de la préservation de la faune locale. Sa passion est contagieuse, et elle nous a donné un aperçu inspirant de son travail quotidien et des défis qu'elle relève avec brio. Ce moment a ajouté une dimension unique à notre séjour, nous permettant de voir au-delà du cadre idyllique du resort pour découvrir une cause noble et inspirante. Le ROKA Resort n'est pas seulement un lieu de repos et de détente, mais aussi un endroit où l'on peut faire des rencontres marquantes et enrichissantes. Je recommande vivement ce resort à quiconque souhaite vivre une expérience authentique et inoubliable à Bintan.