Bridge House Hotel

Poor hotel, very second grade, the manager here had a very poor attitude and was totally unhelpful. I’d never stay again. Another occasion I even asked to use the toilet while I was charging my car and was flatly denied as that occasion I wasn’t staying in a room. Won’t consider it again

I paid £79 for my stay, which was for a double room with breakfast. I needed a hotel as I was working in the area for two days. I had previously stayed the week before at the Holiday Inn Express close to the airport. Whilst I paid £95 for that room, it was in another league. The staff and facilities were so much better and it is in a nicer area. The whole hotel looks run-down and the room was very basic. The mattress has seen better days and was very thin and you could feel the springs through it. The member of staff at check-out didn't ask how my stay was. The area that the htoel is in, is also not the best to say the least!

On a recent bus tour, we spent one night at this hotel. The hotel seems to be new to Best Western and there were limitations. The bedroom was clean and comfortable as were the beds. However there was no air-conditioning so we had to sleep with the windows open. This gave rise to another problem as there is a mainline railway station in close proximity. The double glazing in the windows was poor and this did not reduce the train noise. There was no fridge in the room which was a disappointment. The food menu was lacking in choice; three dishes, one Indian, one Mexican and one Italian. The food was good but a traditional English dish should have been provided. The curry was quite good. The bar was fresh out of Fawlty Towers; the barman had no experience of bar work as a result of which service was slow and a queue formed. The bottle of Australian shiraz was good value for the price. Breakfast was good and consisted of egg, bacon, hash brown and beans. We weren't asked to order, it all came plated up. The staff were friendly but some were inexperienced. There was nothing that training will not rectify. I would definitely stay there again in spite of the shortcomings.

Staff food and cleanliness good. Some issues in room, curtains I'll fitting and stained, window not closing tightly so noise from road, tap dodgy and hard to turn off but worked sometimes. Lots hot water lovely fluffy clean towels nice soaps in dispensers and a bath!