Hotel berhampiran Библиотека №13, Bishkek

Очень чистый и уютный отель. Находится в тихом месте, не слышно шума от проезжающих машин, что является огромным плюсом. Персонал отеля – профессионалы своего дела. Встречают с радушием, заселяют быстро, оперативно помогают в решении всех вопросов. Номер просторный, кровать удобная с белоснежным постельным бельем. Хорошие виды с окна. Есть возможность посидеть в летнем дворике и насладиться видом на ухоженный сад. В стоимость включен завтрак, все вкусно, сытно. Спасибо за отдых

The Orion Hotel in Bishkek delivered outstanding customer service during our recent two-day international conference, and the key to our success was the exceptional support of their sales department specialist, Myrzayim. Her attentiveness, expertise, and proactive approach ensured that every detail of our event was flawlessly executed. The conference rooms were well-appointed and equipped for our needs, providing a conducive environment for our meetings. Myrzayim and the entire team's dedication made our experience at the Orion Hotel truly exceptional, and I highly recommend it for business events and travel in Bishkek.

Sarapan pagi sangat mewah dan hidangan segar ditambah setiap hari. Tahap Bahasa Inggeris di kaunter penerimaan tetamu juga sangat bagus. Bilik-bilik bersih dan sangat baik. Kalis bunyi sangat baik. Trafik di sini pada asasnya sama dengan bas mini negara. Teksi adalah sangat murah dan anda boleh memuat turun sendiri perisian panggilan teksi. Hotel ini terletak berhampiran Konsulat Cina Amerika, tidak terlalu dekat dengan bandar tetapi bandarnya tidak besar, jadi tidak mengapa. Sepatutnya ada tempat letak kereta di tingkat bawah.

My friend had lost her luggage and needed some help to contact the airport / airlines. The receptionists were extremely helpful and active in reaching out to all channels available. Even after we checked out, they helped us to follow up. Was a great stay! 10/10 would recommend!

Обычно останавливаюсь во всех поездках. Хотя как останавливаюсь…. по факту живу по 7-14 дней. Всё, как всегда. Отличия отеля в Бишкеке это не внимательность персонала к уборке номеров. Окна с улицы в отеле откровенно грязные. Как-то день были проблемы с горячей водой. Зато есть YouTube на телевизоре и хороший Wi-fi. Наверху отеля вполне себе хороший ресторан, но с нюансами обслуживания. Весь персонал говорит на русском и вполне на английском. Гости, приятные люди. Ни разу не видел ни одной конфликтной ситуации. С завтраком конечно было не понимание, зачем фреш разбавлять пакетированным соком… Но в целом всё вполне не плохо. Во всяком случае переезжать в другой отель, желания не было.

The location is the best as it is in the center. Gulnura at the reception is very helpful. She assisted from the arrival until departure. The lady from the morning duty also. The room is good for the short trip. They are providing the amenities. Supermarket and restaurant walking distance only.

Honestly ,very poor service. They can not speak all languages that mention on their web page. I tried to communicate with them in English but the staff there didn’t speak English so she used Russian but my Russian communication was not enough to communicate. Staff of this hotel can change their opinion immediately and do not care about you and yet they are ready to blame you and argue with you instead of solving the problem! There was a problem transferring money from my account. I have tried many ways as they asked for. But the problem with their system. Manager didn’t want to understand and did not provide Mastercard as she promised instead demanded me to pay in cash and demanded to give my passport. I have lost my cash at the airport but I have reserved a room and add my card to pay but the money was not taken from the hotel I did not know why? I was interred my bank account for online payment for staying one night at that hotel and even I left a note and even texted with the manager throughout email before leaving my country but she said nothing about the payment. I was confused when I saw the my booking payments at the hotel. I explained my situation and asked to give me time to transfer but it was very difficult to transfer money the hotel’s account.After trying 4 hours I initially transferred money to managers local bank account given by one man who even doesn’t work there came to the hotel as a Translator! Her attitude was childish and whatever I asked he said I do not know then why he even was there if he was unable to explain the situation. He kept said the manager has a problem. It was crazy night. Even the money sent the manager did not respond me when I sent her the receipt to her email and even in the morning when I asked my all deposited money back she could not wanted to give it back immediately! This was the worst service ever I have faced with! Manager can’t handle the problem. Very rude staff! Irresponsible for their job! Regretted visiting there! They can’t provide quality service. Staying there was stressful. They don’t even care to say bad anything about you using Russian language! But breakfast was good and the room was clean but there were three beds which was totally different from the room that I chose. I do not recommend for basically foreigners to stay at this hotel because if you got a problem instead of solving it staff can demand you leave the hotel in the middle of the nigh even you add your card to their site and all of your ID. They do not give you a chance or can not tell you in advance. They cancelled my booking from the site Agoda thus I left the review here!

酒店環境不錯，