Hotel berhampiran Satuk Bugra Han Mosque, Bishkek

酒店很新，在比什凱克是性價比很高的5星級酒店了，一樓有西餐，15樓有韓餐，老闆很熱情中國人，有什麼需要老闆都會幫忙，酒店的硬件設施在比什凱克都是數一數二的。

My stay at the Ramada in Bishkek wasn’t great and I couldn’t wait to leave! Upon arrival the guy on reception was so rude and looked at me like a piece of dirt. I asked if any rooms had a good view (which they did because I’ve seen the photos), he laughed, lied and said no! Originally put on the 3rd floor it seemed really busy. I got 3 hours sleep the first night as other guests decided to “hang out” in the corridors. I was actually quite scared as they were being really loud, aggressive and just being a nuisance. The next day I asked to move, which they allowed me to. I moved up one floor, sadly I encountered another group of people travelling together who also liked to leave their room doors wide open so that they could go between rooms. Seriously never experienced a hotel like it, I barely slept again and my 4 nights of lacklustre sleep were appalling. First room the tv didn’t work, there were hair all over the floor and also on my pillow. Second room the tv worked but all channels were in Russian and if you’d like any tea tray refills you’ll have to ask!! Breakfast was okay, you can get an omelette or eggs when they can be bothered to come out of their cupboard. Most things are laid out and you can help yourself, which is fine. The best thing about this place is the location and being able to walk places. Beware it was the Golden Tulip hotel until Ramada took it over and don’t seem to have done any improvements. Room configurations are weird and have more hidden corners that are just odd. Airport transfers are $20 which seems quite excessive for Bishkek. A taxi is roughly 1,000 KGS. Safe to say I wouldn’t stay here again and possibly not at another Ramada either.

The Hotel was comfortable and clean. There is a hotel lobby restaurant which serves drinks once you return from a lovely evening out. The breakfast offered is very basic, it’d be nice to see some eggs offered. Sadly they didn’t have the facilities to be able to send postcards from them which I find useful and convenient.

Обычно останавливаюсь во всех поездках. Хотя как останавливаюсь…. по факту живу по 7-14 дней. Всё, как всегда. Отличия отеля в Бишкеке это не внимательность персонала к уборке номеров. Окна с улицы в отеле откровенно грязные. Как-то день были проблемы с горячей водой. Зато есть YouTube на телевизоре и хороший Wi-fi. Наверху отеля вполне себе хороший ресторан, но с нюансами обслуживания. Весь персонал говорит на русском и вполне на английском. Гости, приятные люди. Ни разу не видел ни одной конфликтной ситуации. С завтраком конечно было не понимание, зачем фреш разбавлять пакетированным соком… Но в целом всё вполне не плохо. Во всяком случае переезжать в другой отель, желания не было.

The Orion Hotel in Bishkek delivered outstanding customer service during our recent two-day international conference, and the key to our success was the exceptional support of their sales department specialist, Myrzayim. Her attentiveness, expertise, and proactive approach ensured that every detail of our event was flawlessly executed. The conference rooms were well-appointed and equipped for our needs, providing a conducive environment for our meetings. Myrzayim and the entire team's dedication made our experience at the Orion Hotel truly exceptional, and I highly recommend it for business events and travel in Bishkek.

GOOD THINGS: they speak english, it's silent because you don't hear a thing from the outside, good location, for the local cleaning standards it's quite clean, they have nice sweets at the entrance and it's very good looking place. BAD THINGS: it's super noisy because you hear everything from the inside, it's a small hotel and people do not respect other's resting time. Not even the lady at the reception during night, she was moving all the cleaning stuff at 2am for a long time, I had to get up and go see what was going on, when she saw me she laughed and said ”sorry” but did not stop making noise. This was unacceptable for me, she knew we were checking out really early in the morning. But also, people were talking in the corridor and closing doors really hardly every night. Don't expect to be able to sleep quietly. And lastly, the shower drain was fully blocked the entire time.

The location is the best as it is in the center. Gulnura at the reception is very helpful. She assisted from the arrival until departure. The lady from the morning duty also. The room is good for the short trip. They are providing the amenities. Supermarket and restaurant walking distance only.

Honestly ,very poor service. They can not speak all languages that mention on their web page. I tried to communicate with them in English but the staff there didn’t speak English so she used Russian but my Russian communication was not enough to communicate. Staff of this hotel can change their opinion immediately and do not care about you and yet they are ready to blame you and argue with you instead of solving the problem! There was a problem transferring money from my account. I have tried many ways as they asked for. But the problem with their system. Manager didn’t want to understand and did not provide Mastercard as she promised instead demanded me to pay in cash and demanded to give my passport. I have lost my cash at the airport but I have reserved a room and add my card to pay but the money was not taken from the hotel I did not know why? I was interred my bank account for online payment for staying one night at that hotel and even I left a note and even texted with the manager throughout email before leaving my country but she said nothing about the payment. I was confused when I saw the my booking payments at the hotel. I explained my situation and asked to give me time to transfer but it was very difficult to transfer money the hotel’s account.After trying 4 hours I initially transferred money to managers local bank account given by one man who even doesn’t work there came to the hotel as a Translator! Her attitude was childish and whatever I asked he said I do not know then why he even was there if he was unable to explain the situation. He kept said the manager has a problem. It was crazy night. Even the money sent the manager did not respond me when I sent her the receipt to her email and even in the morning when I asked my all deposited money back she could not wanted to give it back immediately! This was the worst service ever I have faced with! Manager can’t handle the problem. Very rude staff! Irresponsible for their job! Regretted visiting there! They can’t provide quality service. Staying there was stressful. They don’t even care to say bad anything about you using Russian language! But breakfast was good and the room was clean but there were three beds which was totally different from the room that I chose. I do not recommend for basically foreigners to stay at this hotel because if you got a problem instead of solving it staff can demand you leave the hotel in the middle of the nigh even you add your card to their site and all of your ID. They do not give you a chance or can not tell you in advance. They cancelled my booking from the site Agoda thus I left the review here!

酒店環境不錯，