Holiday Inn Resort Bodrum

Limited car park area, if you are not lucky ,you have to pay money for having park area. We used trip application for booking and paid price in advance however hotel management demanded payment, i explained the situation to a few different personnel. Then they finally managed the problem ,during this period we waited 15 minutes in the lobby like a guilty... hotel could say at least sorry for their mistake,it was not warm welcoming and professional approach anyway rest of the lobby cleaning,restaurant and location is good and personnel is helpful apart from lobby register team. If you use ant app for booking, double check must be done before arriving...

Food was poor, prices high, service absent

Superbe Hôtel Equipe très agréable et dévouée Il s'agissait du début de saison et nous avons eu peu de monde et une qualité vraiment chouette. Je recommande sans hésitation

главные корпуса отремонтированные и там все отлично, как и должно быть в холидей инн. Другие корпуса (бунгало) на реставрации, там не живут. фуникулер и уличные лифты тоже не работают, если это кому-то важно. Прекрасная территория, террасы утопают в зелени, все цветет, за всем ухаживают, огромные сосны, эвкалипты, кипарисы, гулять по лестницам и эспланадам нам было очень приятно. Если у кого проблемы с лестницами, обратите внимание, что там террасная планировка , лестницы везде.

Staff was rude and unprofessional. I went with a friend and they were extremely rude to us during the checkout process and we had to fight with them about going back into the room to get our stuff. They were literally trying to hold our stuff hostage.

Tatili 1 hafta daha uzatamadiğim için çok üzüldüm herşeyiyle hakkını veren bir otel holiday inn ile ilk defa tatil yaptım ama sezon bitmeden mutlaka tekrar gideceğim mutfak deneyimimiz mukemmeldi natural ve yerel ürünlerin tanıtımına fazlasıyla önem verilmiş özellikle tatlı bufesinde her damağa uygun lezzetlere yer verilmiş türk kosesinde çıkan guvecleri mutlaka denemenizi tavsiye ederim sabah kahvaltısında börek köşesinde Sarıyer böreği mutlaka yemelisiniz taze taze börek açan otel neredeyse kalmadı :) çeşitlilik ve lezzet mükemmeldi Mutfak şefi Barış usta ya çok teşekkür ederim odalara gelince sorunsuz akan bir duş bulmak çok güzel 7/24 duş almak isteseniz sorunsuz alabilirsiniz servis tarafına gelince servis ekibi gerçekten sizin için çalıştıklarını gösteriyorlar gözlerinizin içine bakıyorlar bir osteginiz varmı diye öğrenmek için

I am recently staying at this hotel and it is an absolute disaster from start to finish. The only positive was the location and hotel view, but that's where the praise ends. The service was unacceptably slow - we had to call the front desk 10 times just to get basic requests addressed, and even then they failed to provide what we asked for. The room was in shockingly poor condition. When we first checked in, the bed did not even have a duvet - it took over 2 hours for them to bring us one, and even then it was torn and smelly. After voicing our complaint, they said they would fix the issue, but when we returned from a boat trip, the room was still dirty and no housekeeping had been done. We requested to change rooms and get fresh towels, but an hour later no one had come to assist us. The overall cleanliness and upkeep of the hotel was disgusting. This is certainly not the quality you'd expect from an IHG property. The hotel management clearly needs to make major improvements to their operations and standards. I would not recommend this hotel to anyone - it was truly the worst hotel experience I have ever had. Save yourself the headache and find accommodations elsewhere, no matter how good the location and view may be.

We recently had a holiday in Bodrum, our first ever holiday with our daughter, son in law and 3 year old granddaughter. My husband and I travel a lot and this has probably been the worst hotel we’ve ever experienced. The reason for the one star was the good location of the hotel and the view and that’s it. The housekeeping is appalling, we were there 6 days and our room cleaned only once. Even then it didn’t look quite clean and they took our towels and robe and didn’t replace them. If you were lucky enough to get through to reception, it was another undertaking try to get them to understand what you are saying. None of the staff in the whole of the hotel were proficient enough in English. The food was average, especially breakfast was mainly Turkish and not much variety. Many flies around the food which put us off. We went out for our meals after the first day. Building is outdated and tired. Had to take 4 different lifts to get from lobby to the pool and wasting time waiting for each one. WiFi was nonexistent and each time we inquired they said they’re changing companies it’s not the hotel’s fault… well I’m sorry if you can’t provide adequate WiFi service for your guests it IS your fault! I could go on…All in all this holiday was a treat for my daughter and her family and frankly we were embarrassed to have brought them to this hotel. I wouldn’t recommend staying here!

Disappointing stay in nice hotel, due to sub-standard customer care levels particularly at untrained hotel reception, and multiple logistical issues that are not addressed obviously at the expense of customer wellbeing. No indication that anyone  really cares. #POSITIVE: - Nice views into surrounding sea. - Good breakfast buffet and service. #UPGRADE NEEDED - Reception staff (Orkhan / Kenan) hardly capable of professionally handling check-in / check-out. Other customer matters are beyond capability or care. - We had 3 rooms at the hotel, 4 persons for 3 nights stay and Platinum IHG membership. Reservations made 3 months ahead.The hotel arbitrarily allocated the rooms outside the main building and scattered over multiple levels. Useless attempt at reception to make any adjustment when we actually arrived. - No Internet in our rooms for the duration of our stay. Above reception regularly feed ridiculous non-relevant excuses thinking that they are smarter than customers, while they are using Internet for check-in / check-out. We bought 4 data roaming packages to substitute. - Internal phone numbers for reception, phone operator and housekeeping are NEVER answered no matter what the urgency level. When I personally asked reception about this their answer was : we are busy. - Before arrival to hotel, our multiple emails to hotel reception were never answered. We endorsed the help of IHG sales office to no avail. - Access to rooms outside main building involves awkward multiple  stairs on broken and irregular stones; also multiple lifts. - No buggy transfer to / from rooms outside main building; all luggage is hand-carried by one porter, taking long transfer times. And more. NEVER AGAIN