We stayed in the Snowhotel for 2 nights in October on their autumn package. I have to say we were really disappointed. The hotel is currently a building site with many areas of construction so really not very peaceful. This was not mentioned at any time when we booked. If you are staying overnight in the ice-room you basically have no room or even personal area. We checked in off a Havila cruise at 10am and up until 3pm the following day when we moved in to a cabin, we had nowhere to go apart from a communal lounge. There are no lockers for your clothes so you have to leave them on top of your luggage in a store room which anyone can access- including groups just touring the hotel. They provide two curtained changing cubicles where you are supposed to get ready to sleep. When we arrived back at midnight from the Northern lights chase there were twelve of us all trying to get changed in the same space. It felt like we were in a hostel rather than a decent hotel. The next morning we were soaking wet after a walk but our cases had been moved - we discovered to the porch of the cabin but we were told we could not access it until 3pm. Instead staff said we would just have to get our dry clothes from the cases and change in a luggage room behind reception! No offer to go and get our luggage and bring it back to us. We also had a very unpleasant and dangerous experience during a husky walk due to a lack of basic safety instructions and an inexperienced staff member. I have given details of this directly to the hotel hopefully to prevent anyone suffering a serious injury in future. On a positive note the cabins are lovely once you get in them, If you are planning to go I would recommend staying in a cabin and you can just tour the ice-rooms.
Sangat Baik
40 Ulasan