CM3131
21 Februari 2024
This place is a disaster! We reserved the Log Room King and without contacting us they moved us into the Antique Room Queen. I was a road warrior for 7 years and never had a hotel change my reservation because they felt like it. They said it was because we reserved the room for one person - which is not true, and we have the confirmation to prove it. We reserved the room for 3 because children under 3 don't need to be listed. Regardless of what we listed, if someone reserves and PAYS for a room the hotel cannot just change them because they feel like it. They were accommodating someone else and in the process decided to screw us over. Then they told me we won in the end because the Queen room was better for 4 people than the King room. Yep - let that sink in. They told me the Queen room was bigger - even though the bed was smaller and the windows leaked so the room was freezing. But hey - we got such a deal according to them. Then in the process of providing them feedback - which they asked for - they argued with me about the reservation and made excuses for how they conduct business. The hotel was also lackluster. The rooms are eh, the beds are uncomfortable and the breakfast was not good. Unless you like undercooked hard boiled eggs and hard bagels - then you'll love it. And the best part about breakfast is all the appliances plug into the same ***** which shorts if more than 1 appliance is on at the same time. So everyone has to wait for each hard bagel to be toasted before they can eat their undercooked egg. The staff that asked for feedback but doesn't actually know what to do with feedback are really rude and the people who have to have the last word on everything. It's probably the worst customer service I've ever had at a hotel - and I was a road warrior for 7 years! And I'm sure they will respond with information about the fire code and room capacity. This place is not worth it in and shape or form!
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