Hotel terbaik di Los Angeles

The service wasn’t really up to the standards of such a wonderful, high end hotel. We even upgraded our room day of. They ruined our custom cake in transport from the valet to our room, despite the fact we gave them very detailed instructions. They reassured us that they’d be right up. I had to call twice to get them to bring us our luggage (and the cake) and by then a hour had gone by, and the custom decorations had melted off the cake ruining it. There was a lot of confusion on how they would make it up to us as I had to talk to three different people on the day and the day after who all told me different things. In the end, since they didn’t send us a dessert to make up for the cake they ruined and the champagne they promised was instead $150 off at the bar — thank god I called to ask where the wine was otherwise I wouldn’t have known I had the credit and would not have used it. Eventually they comped us the valet, upgrade and what they say was an extra drink we got at the bar that went over the $150 (impossible, we all made sure the math lined up) but the communication was a struggle and I did not felt appreciated as a customer.

We’ve loved this hotel for years — we live in LA and this is our perfect staycation destination (it may be in LA but feels a million miles away). Just got home from a bday staycation there and, as always, it did not disappoint. Everything was perfect and the staff are just so kind and friendly. Bravo! Special thanks to Emma Schur, who initially greeted us and took exceptional care of us during our stay. Grazie mille!

Normandie Hotel is charming, clean and a sweet throwback to old LA. It is located in a great area, and it is convenient to so many places. I highly recommend it. The personnel from Mgr, to Assistant Mgrs were all eager to please. You will be very glad to stay there, for sure. Susan S, Miami

Great customer service, very helpful with everything, directions to get around, places to go, to eat. Cesar at the front front desk the best.

A blue and white oasis. We loved it. Room was small but absolute perfection. Restrained decor, comfy beds and throws, fabulous books. And the bar items! Don't think I've ever been in a hotel with a $150 bottle of tequila not under lock and key. There was a wall of flowers outside our window! As soon as we exited the room we had a view of the exquisite pool. The vintage elevator is a must for aficionados. We had a lovely afternoon on the terrace, great wine, service and the best fries I've ever had. Two minor quibbles: The bathroom tiles are slippery, especially when wet. Make sure to throw down a towel before entering the shower. Also, we noticed that our room door frequently got stuck. It took a lot of push or pull to get it to open. Just as we were about the check out, we could not open the door at all and had to call the desk for help...a safety issue. Will definitely return. Loved it.

Hotel yang bersih dan sangat lama, lokasi yang sangat baik, bertentangan dengan hotel dengan pasar raya besar Ralfs, farmasi dan Starbucks! Hollywood Walk of Fame dan Universal Studio terletak beberapa minit jauhnya. Bermalam untuk satu atau dua tidak mengapa!

黃金位置，安全，房間很大

I'm a fairly seasoned tent camper who has also stayed at some of the finest hotel resorts in the world and some of the most sketchy dives in the suburbs of Beirut. I think the best starting point of comparison is probably tent camping for the following reasons. Let's start with the good part. The bed appeared to be free of vermin and unexplained stains. It was moderately comfortable. This is significantly better than tent camping, where you generally have to sleep on the ground and shift your body around various rocks and other objects beneath the tent. The remaining features, however, compare quite similarly to campground life. Starting with the surroundings, there is a wide variety of clientele on the hillside, not all of whom you would like to meet in a dark vault toilet at midnight. There are mosquitoes, including ones that live in the room apparently. Like a good campsite, the view is quite good, assuming that you are actually put into a city view facing room. The bathroom may be a good starting point. It definitely does not smell as bad as a vault toilet. That is probably because it had a thick layer of highly scented soap coating the tiles. When we entered the room, our eyes watered from the extraordinary aroma of all of the cleaning product that was used in the bathroom. The cleaning staff had not removed the soap from the floor, so it had a skating rink like effect even when we were wearing shoes. Getting in and out of the shower required substantial skill and balance. This would not have been a problem in or an ordinary hotel situation, but the stingy management only gives you two bath towels and one hand towel. If there were more towels, we could put them on the floor for safety. Another thing that comes in somewhat below tent camping level is the complete lack of access to management. There is no front desk, there is no check-in process, and as far as I can tell there is no housekeeping either other than between guests. At most campgrounds, there is at least a camp host who you can reach out to if you have difficulties. I've included some photos of the wildlife dwelling near the antique toilet, the pool that they advertise themselves as having available to guests, which is actually closed and appears to have been for some time, and the general grubbiness of the room.

The room was clean and had everything we needed technologywise. I think the room itself is a good value considering the location ( not sure whether this is really Brentwood or Beverly Hills but either way ). I gave amenities 3/5 bc i think they are in a different building ( the pool and fitness center ) than the building I stayed in, and it seemed like the other building required a golf cart ride (?), and also the parking is $47 per car and it is required to valet. We just ubered there from street parking. The Uber was like $16 round trip before tax. You could probably walk ( we walked back )