Hotel berhampiran Avalanche, Blackpool

Everything about our stay was fantastic greeted beautifully when we got there, room was lovely and clean, facilties brilliant, never a bad holiday experience hotel is beautiful, staff are always so lovely and the entertainment was brilliant will be booking again soon best hotel in blackpool didnt want to leave always a pleasure to stay there my son really enjoyed it wants to come back already you all take care be booking again soon could please keep me updated with the entertainment that's on for the rest of the year

Arrived early to a cheerful greeting from owner Tony.. space made straight away in the free spaces in front of the hotel for our car… Checked in by the daughter in law (sorry forgot your name).. Tony returned , asked our names which he never forgot the whole of our stay..(nice gesture) & showed us to our room which was clean,compact & comfortable… We were ready to go out for the evening & it was absolutely pouring down . Tony’s son (Jay I think?)kindly offered to ring for a taxi for us & it arrived in minutes. (No just pointing numbers out on the notice board) Bed was really comfortable,no springs poking through haha & we slept really well. The whole hotel was beautiful & warm the whole of our stay.. Breakfast was spot on. Cooked to perfection & plenty of it. John asked for a drink of water with his & the second day there was another glass of water on the table ready for him (so thoughtful).. We came here as strangers & really felt like family when we left.. Thank you all for your hospitality,friendliness & a fun filled visit.. We will definitely be back in the future..

We stayed at The Novello for 3nights this week for the October half term and what lovely owners run this little gem of a B&B. Very close for tower,sandcastle and much much more. The room was lovely with plenty of room for my daughter to play in everything was clean including the bedding and towels,there was a hairdryer in draw and also soap and shampoo in bathroom too,it was lovely and quiet at night and good decent beds too with feather pillows, didn’t have breakfast so can’t comment on that there was tea&coffee making facilities in room to use it was also lovely and warm turned radiators off and on as we pleased and also FREE fast WiFi in all rooms too plus an added bonus was my little girl went for FREE too so very cheap 3day break away Thankyou Novello 👏👍 we will be back again soon 🌟🌟🌟🌟🌟

Breakfast is great, plenty of choices to eat. It is a clean and very new hotel. The location is perfect, whether you have a car or without a car. Only one thing was disappointing for the housekeeping. They come to clean but never clean the bathroom.

solutely amazing hotel ...staff are so friendly nothing was too much for them if there's anything you need they will cater for it if possible ...the Foods amazing ... the bar is well priced the swimming pool and sauna is cheap perfect for families and couples .. Definitely will be going again 3rd time I've stayed here it's amazing

Best Hotel in Blackpool staff awesome and friendly service outstanding. The imperial Hotel grade 2 listed building full of old world character many of the great and good stay here love the history. Fully recommend to everyone..

I am contacting you to express my extreme dissatisfaction at my and my wife's experience at The Glendower Hotel on Saturday 7th September. What should have been a memorable night away for our 10 year wedding anniversary ended up ruined due to actions and failings of your establishment. After booking and paying in advance for a superior double on arrival we arrived at our room to find a standard twin. To say we were disappointed is an understatement. Then expecting a satisfactory resolution by your staff we were passed to your functions and banqueting manager who to add insult to injury offered said room for a £50 reduced cost. A room which we did not want, need or ask for. Then on refusal and asking for a full refund was told if we are ever in the area he would do us a great rate. I have no words to rationalize this as we would not just decide to stay if in the area, it would be pre planned as this was and even if the room was free for the night to turn up and not have a room due to sheer incompetency from your business. We were then left to go on our way while under extreme stress an anxiety over an hour from home with no where to stay for the night due to your shortcomings. I am at a loss as to how someone can book a room and pay for it which is then not available on arrival, at what point was our room just given away to someone else, someone paying a higher rate i suspect and why did no one make an attempt to contact us. In summary you only get one chance at a first impression and The Glendower Hotel failed at every level and ruined our wedding anniversary. Shame on each and every one of you, Mr Kirk Hughes

We went on a short break, staff were great. The room itself was fine though there was a broken light switch which we reported to reception. This was still to be changed when we left on the Monday(reported Saturday am). Bar prices were typical for a hotel and entertainment finished at 9pm on the Saturday as the singer was going to another hotel. That said we would go back again.

The hotel is in a good location on Southport's fashionable Lord Street. There is a public car park next door. The staff were friendly, and our room was spotlessly clean. There's no restaurant on the premises, but there are lots of places to eat within a short walk. And we had a quiet night.

When we arrived the barrier was down. We had to do that awkward thing of move the car over as far as you can and then stretch to reach the button to contact staff. Unfortunately the staff member who answered the gate intercom was a little hard to understand and she cut us off rather abruptly with the gate still remaining down. We pressed again and the gate allowed access. We checked in and I advised that I had already paid online via paypal. The staff advised that any payment was not an actual payment rather a hold - I would still need to pay again. If you use paypal you will know it takes several days to show on your account so I could neither prove nor disprove their claims. We got to our room and were pleased to be in an annexe as there was a wedding going on. Nice room size etc kettle, coffee machine, mugs, tea and biscuits. I checked in the bathroom for glasses and there were none available - I would assume that a hotel charging over £100 per night would at least supply plastic cups or proper glasses to drink water from. There was plenty of storage available and a decent hairdryer. The shower was nice - however the glass door was not long enough to prevent significant amounts of water hitting the floor - the bath mat was sodden. The shower tray and grout work as well as an area near the radiator had mould/blackening to it. There was also a random hole in the ceiling - possibly an old leak? The food was great although it took a while to arrive. I did ask for mild peppercorn sauce and no mushrooms - my food arrived with mushrooms and no peppercorn sauce. We left the restaurant believing that the meal would be added to the room - a member of staff followed us out advised that many people may have sat at the table and they needed a room number (this was given when we arrived at the restaurant) and could we pay now?!; perhaps they need a better booking/checking system in place? We then went through to the bar there were several tables which had been left with glasses on them. They were only removed when we sat at one of these tables, the table remained unwiped. The two staff on didn't come over to see if we wanted more drinks and didn't interact with other people who were hovering also intending to purchase drinks. I eventually took my chair and sat in front of the bar waiting for the staff to return from a patrol; neither asked if they could help so I shouted over. I believe this is indicative more of a lack of training in customer service than rudeness. Children from the wedding were becoming a nuisance by this point and were pretty much unchallenged by staff. They were running in and out, up and down stairs taking milk from the fridges and leaving plastic rings on the floor. They made enough noise to be heard on at least the first floor as the fire doors were help open by magnets. In our room we hoped for peace and quiet only to be left disappointed by music echoing over from the wedding - this finished just before midnight. The bed was comfortable and we slept well. The gym was lovely and quiet at 8am although the sauna hadn't quite heated up when we headed in there around 8.40ish. Breakfast was mostly tasty - the black pudding lacked any flavour - the scrambled eggs and hash browns were great. The tea was the wrong colour and tasted like very cheap teabags. There were bits of chips on the floor from the food service the night before.