Stayed here multiple times for work and the rooms and restaurant have been excellent.
Stayed last week and had guests for dinner in the restaurant. There was one other table, and it still managed to take them 4.5 hours to get us through three courses. Even then the sides came out cold.
One of our party was violently ill just hours after visiting, being sick and having diarrhoea. They hadn’t eaten anything else that day.
Contacted the hotel, the reception team didn’t know what to do in this situation, neither did the Duty Manager. Requested a call back from the General Manager, Edward, which was ignored.
After chasing more than three times I spoke to a manager who couldn’t have been any more disinterested, who insisted it couldn’t have been their problem as ‘nobody else was unwell’.
If nobody else is in your restaurant, nobody else can be unwell.
Very poorly handled by this hotel, and really does nothing to build any confidence to visit again.
This is one of the more expensive locations in Blackpool to stay and dine, and you’d expect the service to reflect, not fall flat as it has done.
Do yourself a favour and stay somewhere else where the hotel *wants* you to have a positive stay.
Terjemah