Hotel berhampiran New Look, Blackpool

Arrived early to a cheerful greeting from owner Tony.. space made straight away in the free spaces in front of the hotel for our car… Checked in by the daughter in law (sorry forgot your name).. Tony returned , asked our names which he never forgot the whole of our stay..(nice gesture) & showed us to our room which was clean,compact & comfortable… We were ready to go out for the evening & it was absolutely pouring down . Tony’s son (Jay I think?)kindly offered to ring for a taxi for us & it arrived in minutes. (No just pointing numbers out on the notice board) Bed was really comfortable,no springs poking through haha & we slept really well. The whole hotel was beautiful & warm the whole of our stay.. Breakfast was spot on. Cooked to perfection & plenty of it. John asked for a drink of water with his & the second day there was another glass of water on the table ready for him (so thoughtful).. We came here as strangers & really felt like family when we left.. Thank you all for your hospitality,friendliness & a fun filled visit.. We will definitely be back in the future..

Breakfast is great, plenty of choices to eat. It is a clean and very new hotel. The location is perfect, whether you have a car or without a car. Only one thing was disappointing for the housekeeping. They come to clean but never clean the bathroom.

This hotel was 15x years old....so old style and classical freeing and grandful taste of royal. If the take picture is very nice place. But the hotel could be not useful and not fit useful when modern style. Do not any chair. Not enough battery charger and no enough position put on anything. It is important No air-conditioned or fans for summer...Anyway, it is a valuable for fun a vacation .

We went on a short break, staff were great. The room itself was fine though there was a broken light switch which we reported to reception. This was still to be changed when we left on the Monday(reported Saturday am). Bar prices were typical for a hotel and entertainment finished at 9pm on the Saturday as the singer was going to another hotel. That said we would go back again.

Nothing wrong with the hotel in general, but the PARKING IS £18 PER NIGHT!!!!! A TOTAL RIP-OFF!! No-one told us the parking was going to cost that much! All it said on the Trip.com website was paid parking, which you don't expect to be £18 per night!!!! Very disappointing and it spoiled our trip to Blackpool. Don't think we'll be back to this hotel!!

Me and my family stayed for my brothers birthday what a lovely hotel and outside seating amazing hotel couldn’t ask for more and the staff on reception were lovely and helpful will be visiting again the bar staff were lovely aswell the room was very nice loved my stay thank you

A very good quality hotel that does an excellent carvery on a Sunday at a reduced price for guests. The hotel receptionist Chloe who I think may be the next hotel manager is extremely friendly with the guests. My hotel room was very spacious and had everything that we needed and the bed was very large and comfortable.

When we arrived the barrier was down. We had to do that awkward thing of move the car over as far as you can and then stretch to reach the button to contact staff. Unfortunately the staff member who answered the gate intercom was a little hard to understand and she cut us off rather abruptly with the gate still remaining down. We pressed again and the gate allowed access. We checked in and I advised that I had already paid online via paypal. The staff advised that any payment was not an actual payment rather a hold - I would still need to pay again. If you use paypal you will know it takes several days to show on your account so I could neither prove nor disprove their claims. We got to our room and were pleased to be in an annexe as there was a wedding going on. Nice room size etc kettle, coffee machine, mugs, tea and biscuits. I checked in the bathroom for glasses and there were none available - I would assume that a hotel charging over £100 per night would at least supply plastic cups or proper glasses to drink water from. There was plenty of storage available and a decent hairdryer. The shower was nice - however the glass door was not long enough to prevent significant amounts of water hitting the floor - the bath mat was sodden. The shower tray and grout work as well as an area near the radiator had mould/blackening to it. There was also a random hole in the ceiling - possibly an old leak? The food was great although it took a while to arrive. I did ask for mild peppercorn sauce and no mushrooms - my food arrived with mushrooms and no peppercorn sauce. We left the restaurant believing that the meal would be added to the room - a member of staff followed us out advised that many people may have sat at the table and they needed a room number (this was given when we arrived at the restaurant) and could we pay now?!; perhaps they need a better booking/checking system in place? We then went through to the bar there were several tables which had been left with glasses on them. They were only removed when we sat at one of these tables, the table remained unwiped. The two staff on didn't come over to see if we wanted more drinks and didn't interact with other people who were hovering also intending to purchase drinks. I eventually took my chair and sat in front of the bar waiting for the staff to return from a patrol; neither asked if they could help so I shouted over. I believe this is indicative more of a lack of training in customer service than rudeness. Children from the wedding were becoming a nuisance by this point and were pretty much unchallenged by staff. They were running in and out, up and down stairs taking milk from the fridges and leaving plastic rings on the floor. They made enough noise to be heard on at least the first floor as the fire doors were help open by magnets. In our room we hoped for peace and quiet only to be left disappointed by music echoing over from the wedding - this finished just before midnight. The bed was comfortable and we slept well. The gym was lovely and quiet at 8am although the sauna hadn't quite heated up when we headed in there around 8.40ish. Breakfast was mostly tasty - the black pudding lacked any flavour - the scrambled eggs and hash browns were great. The tea was the wrong colour and tasted like very cheap teabags. There were bits of chips on the floor from the food service the night before.