Hotel berhampiran Jubilee Gardens, Blackpool

Breakfast is great, plenty of choices to eat. It is a clean and very new hotel. The location is perfect, whether you have a car or without a car. Only one thing was disappointing for the housekeeping. They come to clean but never clean the bathroom.

Really enjoyed the stay and the warm welcome. The lodge is so well located. There are plenty of snacks and the bed was very comfortable. We were really pleased with our stay. We arrived late and fortunately we had someone at the reception available to welcome us and show us our room.

Everything about our stay was fantastic greeted beautifully when we got there, room was lovely and clean, facilties brilliant, never a bad holiday experience hotel is beautiful, staff are always so lovely and the entertainment was brilliant will be booking again soon best hotel in blackpool didnt want to leave always a pleasure to stay there my son really enjoyed it wants to come back already you all take care be booking again soon could please keep me updated with the entertainment that's on for the rest of the year

I had asked the staff to decorate our room as a surprise for my husband for our wedding anniversary, and so much effort was put into doing this. The staff left us a card and wrote such a lovely message to complete the gesture and make it even more special. Hope you guys enjoy your mince pies and chocolate from me and hubby !! ❤️ definitely would stay again.

Great little stay hotel staff are friendly and helpful, and the rooms are very decent in size perfect to have 2 double beds. Rooms were very clean and bright. Tram is a must if the weather is bad! Luckily there's a stop just across the road from the hotel as its 45 mins walk from here to north Pier

The hotel is quite new and the room is clean. The first room is so cold and so small because it’s on the rooftop floor. However, the kindly staff change the room for us. The shower is modern but the water flow is not strong enough. No drink water complimentary in the room. The breakfast is good and clean.

When we arrived the barrier was down. We had to do that awkward thing of move the car over as far as you can and then stretch to reach the button to contact staff. Unfortunately the staff member who answered the gate intercom was a little hard to understand and she cut us off rather abruptly with the gate still remaining down. We pressed again and the gate allowed access. We checked in and I advised that I had already paid online via paypal. The staff advised that any payment was not an actual payment rather a hold - I would still need to pay again. If you use paypal you will know it takes several days to show on your account so I could neither prove nor disprove their claims. We got to our room and were pleased to be in an annexe as there was a wedding going on. Nice room size etc kettle, coffee machine, mugs, tea and biscuits. I checked in the bathroom for glasses and there were none available - I would assume that a hotel charging over £100 per night would at least supply plastic cups or proper glasses to drink water from. There was plenty of storage available and a decent hairdryer. The shower was nice - however the glass door was not long enough to prevent significant amounts of water hitting the floor - the bath mat was sodden. The shower tray and grout work as well as an area near the radiator had mould/blackening to it. There was also a random hole in the ceiling - possibly an old leak? The food was great although it took a while to arrive. I did ask for mild peppercorn sauce and no mushrooms - my food arrived with mushrooms and no peppercorn sauce. We left the restaurant believing that the meal would be added to the room - a member of staff followed us out advised that many people may have sat at the table and they needed a room number (this was given when we arrived at the restaurant) and could we pay now?!; perhaps they need a better booking/checking system in place? We then went through to the bar there were several tables which had been left with glasses on them. They were only removed when we sat at one of these tables, the table remained unwiped. The two staff on didn't come over to see if we wanted more drinks and didn't interact with other people who were hovering also intending to purchase drinks. I eventually took my chair and sat in front of the bar waiting for the staff to return from a patrol; neither asked if they could help so I shouted over. I believe this is indicative more of a lack of training in customer service than rudeness. Children from the wedding were becoming a nuisance by this point and were pretty much unchallenged by staff. They were running in and out, up and down stairs taking milk from the fridges and leaving plastic rings on the floor. They made enough noise to be heard on at least the first floor as the fire doors were help open by magnets. In our room we hoped for peace and quiet only to be left disappointed by music echoing over from the wedding - this finished just before midnight. The bed was comfortable and we slept well. The gym was lovely and quiet at 8am although the sauna hadn't quite heated up when we headed in there around 8.40ish. Breakfast was mostly tasty - the black pudding lacked any flavour - the scrambled eggs and hash browns were great. The tea was the wrong colour and tasted like very cheap teabags. There were bits of chips on the floor from the food service the night before.