We stayed here as part of the Park Sleep Fly program the night before we flew to Orlando for a week-long stay. We scheduled the shuttle for 4 am on departure day, but when we got downstairs they informed us an employee had taken the keys home and there was no shuttle but that they had called a cab for a family leaving later and we could ride along. By the time the taxi got there, 3 groups needed a ride, but there weren’t enough seats, so one person had to sit in the trunk. We arrived at the airport about 30 min later than planned. The hotel staff told us that when we landed late at night the following weekend, we should just call the hotel to request for the shuttle to pick us up. We called, but no one answered after 20-30 rings. When I tried a few min later, someone answered and told me they didn’t have anyone else working that night, so I would need to find my own crack and they would Cover it. There were no taxis waiting since it was a late flight and the airport was essentially closed. We ended up having to book an Uber driver, which delayed us about 30 min, and we still had a 2 hour drive home. I definitely would not recommend using this hotel for that service. The rooms were fine, but the service was not good. We didn’t receive a parking pass until we remembered to ask for it, either. I booked here as a travel agent hoping I could recommend this hotel to my clients, but I definitely will NOT be recommending it.
Bagus
102 Ulasan