Terokai Ulasan Tetamu Hotel di Boca Raton

Embassy Suites by Hilton Boca Raton
3.8/5107 Ulasan
The condition of this hotel (particularly in the common areas) was very poor. The rooms smelled musty, the rugs were dirty and dungy, and the bathroom fixtures and features were old. The rooms were cleaned to an acceptable level upon arrival, but were very dated. The other main complaint we had was the lack of housekeeping. We did not realize until check in that the hotel rooms and bathrooms were not being cleaned until every FOURTH day. There were three of us in a room for a 4-day stay so this was not convenient. We were also promised that if we need clean towels (which we obviously did), they'd be supplied promptly. That never happened and other people staying there said the same thing, as towels were asked for and never delivered. We also asked housekeeping we saw about towels and they never had more than one, and one employee just barked ”no” when my wife asked for towels. On the plus side, the hot breakfast was very very good and well stocked, and the manager's free drink two hour period each night was nice and generous. But the other issues we had really surprised us for an Embassy Suites which we have stayed in before and were usually very well run.

Soalan yang Kerap Ditanya

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