Pengguna Tetamu
31 Januari 2023
We stayed at this hotel for three nights in mid May. We liked the location, facilities, food and service but our experience was dampened by the location of the room they gave us. Room no. 8 is dark in a upstairs corner facing a small inner courtyard between the main hotel and the spa building. The room is located above the kitchen and has an unusable balcony facing the buildings wall. As it was fairly warm (no air conditioning) we had to keep the window open especially during the night. In the evening the courtyard was used by the staff for their break time . They had a good time with animated conversation and laughter which we were forced to overhear. In the morning we heard early deliveries and conversations. On the night of our arrival we tried to talk to the front desk for a possible change of room but unfortunately the front desk staff went home after 5pm and nobody was there. When we checked out we commented on the location of room no. 8 but there was no apology or sympathy by the front desk lady. Would we stay there again ? Maybe, provided they give us a better room. The food (breakfast and dinner) was excellent, the waiting staff was friendly, maybe sometimes a little impatient , especially on the first afternoon/evening when we’re not familiar with the facilities.
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