Hotel berhampiran Candelario di Bogota

Few attention on the customer due to the lack of staff in the hotel. It was a good stay, but they definitely need to hire more staff in order to provide a good customer service.

This hostal has a lot of events, the beds are comfortable and there are lots of spaces you can use. It’s very cheap and the location is excellent. It’s closed to main avenues and transportation and close to the clubbing area Zona Rosa.

Hotel was in the perfect location close to all big shopping centres and another plus was it was very clean. Room service was always top standard and consistent however it was big let down that the hotel didn’t communicate the spa/pool pictured was not available during the whole of my stay. If I’m not mistaken it should be clearly communicated to guests prior to accepting bookings if the included amenities are unavailable especially if for long periods. In addition, if the spa is unavailable the lift and level to the spa should be unavailable for guests to swipe to that level.. I went to inspect it (not knowing it’s being renovated) and got stuck on the level as there are no buttons to go back up.. Highly recommended however, it would be nice if the hotel was a bit more mindful with regarding the communicating to guests about renovation of spa and how long it’s being fixed + not allow access down to that level if there is no way back up

- Really good location in Chapinero. Close to Zona T, Transmilenio and Parque de los Hippies. - A huge breakfast buffet from 6 AM to 10 AM that was refilled until 10 AM. - Gym and spa area with sauna and steam room (haven't tried the spa area but it looked clean). - The staff was very helpful. - I would stay here again the next time.

La La recepción del hotel fue excelente, desde el momento en que llegamos nos hicieron sentir como en casa. El personal de recepción fue muy amable y atento, siempre dispuesto a ayudarnos con cualquier duda o solicitud que tuviéramos. Además, el check-in fue rápido y eficiente, y nos dieron todas las indicaciones necesarias para disfrutar de nuestra estancia en el hotel. Los recepcionistas contribuyeron en gran medida a que nuestra experiencia fuera inolvidable. Sin duda, recomendamos este hotel a cualquier persona que esté buscando un servicio de calidad y atención al cliente excepcional. ¡Gracias por hacer que nuestra estancia fuera tan especial!

For a hotel room like this and for the price I paid - it was an amazing stay. The only thing is that you gonna have to bring ear plugs with you, since it is too noisy. The hotel locates right next to a highway.

A very nice short-term apartment stay in a wonderful neighborhood of Bogota, with lots of amazing restaurants and cafes within walking distance. And if you like nightlife, there is much nearby in Chapinero. The kitchen comes with all the dishes and appliances you need if you wish to cook your own meals. The room was beautiful and comfortable, with great city views. The bathroom however was very small and cramped, there was a leak in the sink, and the shower overflows onto the bathroom floor if you take long showers. The accomodation and service are a bit expensive for what you get, compared to some others in the area.

Some of the staff was very professional and friendly. Unfortunately, other staff was quite rude. For example, when I asked the gentleman at the front desk to copy my vaccine cards, he practically snatched them out of my hands without saying a word. After handing me my copies, he began to walk away while my cards were still sitting in the copy machine. I politely asked for ”mis tarjetas, por favor.” He walked back over, still silent, and I said simply, ”Esos son importantes.” He chuckled under his breath but still said nothing as he handed the cards back. It was as if he simply had no interest in bothering with them unless I asked. Then, after I paid for the copies, he went to look for my change (1,000 pesos). He then told me in an irritated tone that they didn't have any change. I simply said, ”No es importante.” Throughout the whole interaction, he acted very rushed and inconvenienced, as if I was imposing on him, and he never offered the slightest apology for forgetting my vaccine cards or not having any change. (They were not busy at the time; there were two people working behind the counter and no other guests in line. At least the other fellow was professional, unlike his colleague.) I'm aware that my Spanish is still at an intermediate level; however, if you're going to work in the hotel industry (down the street from the airport, in a capital city, no less), the least you could do is show some courtesy to your guests. (We don't have to speak Spanish to pick up on your passive aggressiveness.) Also, when I arrived there were no towels in the room. It took three requests over about 35-40 minutes to get some. Everyone I talked to seemed very professional and intent on taking care of it, but somehow no one delivered until the third attempt. It was surprising, actually, because the room was immaculate and perfectly made up, except for having no towels of any kind. I enjoyed my dinner a lot, and the lady who waited on me was gracious and patient when conversing with me in Spanish. The restaurant took a few minutes to find, as there are two buildings, each with their own lobby, and the fellow at reception who checked me in didn't mention anything about the restaurant.

It was good. location was ok. There is a free shuttle bus connecting to the airport every hour. Room was just ok, For the night before the flight was ok

Long established downtown hotel (not to be confused with its namesake the Tequendama hotel - one block away). The location is convenient for accessing public transport and the airport - although it can at first feel a little intimidating particularly at night when the area is much quieter and there are not so many options for eating. The hotel itself offers spacious suite style rooms which although a little dated are well maintained and kept very clean. I also was not aware of any noise from other guests. The WiFi was a bit patchy, and the hot water could take a while to work through (possibly because I was on a higher floor). Breakfast was substantial with a number of local dishes, which for me were a little heavy - so perhaps more lighter options could be considered. I didn't use either the gym or spa so can't comment. Finally, all of the staff I had contact with were very approachable and professional. I generally communicated in Spanish but I believe that the reception staff at least had English language skills. Overall, I consider that the hotel offered good value for money for the price I paid (c.£43 per night)