Hotel berhampiran Chiesa di Santa Maria e San Valentino della Grada, Bologna

Nice and comfortable stay. Would recommend and would stay again. Pros: great location - 2 mins walk from the main square, 10 mins from the Main Street of bars, 20 mins walk from train station. Nice and comfortable mattress, good view from room, three bathrooms - two of which are really big, seating area outside rooms, key locked room, 2 girls paired with 2 girls which was good for safety. Cons: no lockers to keep valuable safes, not good at all. Flat pillows were uncomfortable, moving ladder for the upper bunk was scary in the morning. Windows did not close which meant on a Saturday night we were kept up from all the screaming and shouting of outsiders.

Our family of five traveled to Bologna and stayed at the PHI Hotel. We had adjoining apartments which were beautiful and comfortable. The location was perfect and easily accessible to restaurants and sites. The service was impeccable from the front desk to the woman who cleaned our apartments immaculately. The front desk was incredibly responsive to any questions that we had. At one point we had tripped a breaker, and someone was sent immediately to take care of it. We had a wonderful experience and will stay at the PHI when we visit Bologna again. Grazie mille!

Un ottima struttura, qualità prezzo eccellente ottima per chi va alla fiera di Bologna, più scomoda per chi deve visitare la città. Fermata mezzi pubblici nei pressi dell'hotel ma con un servizio a dire poco catastrofico, con ritardi pesanti e ripetuti, difficile poi fare il biglietto a bordo se non hai monete, le carte vengono accettate solo alcune e, oggi carta può fare un solo biglietto. I controllori se vi trovano senza ticket non vogliono sentire ragioni e vi fanno un a multa di 75 euro, servizio vergognoso per una città così bella e ricca.

Struttura bella con un grande potenziale, posizione ottima e fermata autobus a pochissimi metri, il bus numero 14 arriva direttamente in centro. Colazione discreta. Pulizia delle camere carente, organizzazione delle camere pessima (lenzuola sporche, capelli di altra gente trovarti sul letto, carta igenica spesso mancante dopo il riordino, da un 4 stelle non ci si aspetta una pulizia carente e un servizio approssimativo. Il tutto è stato segnalato ed abbiamo ricevuto un semplice ”mi dispiace” dalla reception. Personale ”addormentato ” praticamente quasi incompetente. Tutto sommato il soggiorno è stato buono.. letto grande,comodo. La prossima volta però valuteremo un altra struttura.

The service in the hotel is excellent, people are kind and nice and very helpful. always mobilized for help and assistance. A room equipped with the minimum necessary for the night, a refrigerator with two bottles of water at no cost and a safe. There is public transportation near the hotel, which allows for easy movement. At the reception, bus tickets are sold at the same price that you bought outside, which makes it easier to get around. I was very satisfied with the stay at the hotel

On first approach, it was clear to see that this hotel is quite far out from the city centre however explains why the prices are a lot cheaper. My partner and I stayed here in July 2022 for 4 nights and I must admit, we loved the room and overall feel of the hotel. Rooms were very clean and beds were very comfortable. We slept amazingly!! If it was just based on rooms alone, we would give this hotel five stars. However… We booked this hotel mainly because it had a pool. When we asked about the pool, we were informed we needed to book a 1 hour slot if we wanted to use it during that day. This was due to covid measures which were still in place at the hotel. So we did. Booked a 1 hour slot for the pool the following evening. When we arrived at the pool on the lower level, we noticed that the changing rooms were locked and the showers were turned off…due to Covid. Now I would typically understand some reasoning for certain covid rules but this just seemed ridiculous. A couple who were using the pool in the hour slot before us informed us to use the small shower cubicle to get changed as this had a frosted glass door on it and is the only bit of privacy you get down there. So we did! We ended up booking the pool out another two times on our stay but as reception advised following our first pool visit, get changed in your rooms then head down to the pool (assuming you don’t need to get the key from reception to unlock the pool). Towels were provided by poolside although on the first day, there was only one towel left for the two of us. On my final visit to the pool on the morning before we left, I had to go to reception in my swimming trunks because the pool was locked. Something I felt uncomfortable doing in the first place but as there was no changing facilities and the towels were locked by poolside, I reluctantly went to reception where the man behind the desk got angry at me being there in my swimming trunks. Simple solution would be to open up the changing facilities down by poolside to prevent this but hey, that was too obvious. Upon pointing out the fact that the changing facilities in his hotel were locked because they won’t open them due to Covid (which he should have known), he eventually calmed down and mentioned he understood. On our visit we also used the electric bikes which were at reception for a full day at the cost of €25 per bike per day. The system is far to complicated for what it needs to be and should be made simpler by just having reception deal with the booking. Once eventually booked, we were given the keys to the 2 bike locks, helmets and some netting for our hair (another odd covid measure which doesn’t make much sense as you will sweat through the netting anyway). As I was away to take the bikes out, I noticed that all four tyres were flat. Surely this should be inspected by the staff before the bikes are taken out?! Unfortunately staff appeared clueless on what PSI the tires had to be at and as he pumped up the first

In un non facile weekend tra Gran Premio a Imola e ponte per i vacanzieri, l'hotel era esaurito ma la tariffa ed il livello di servizio sono rimasti friendly. Moderno ed accogliente in tutto, dal parcheggio alla sala colazione.

This hotel might be fine for some but wasn't for us. We were bussed and placed here by our airline after our flight out of Florence was cancelled. The hotel looked abandoned from the outside. I felt like the people from our cancelled flight were the only ones staying here. There was no where to purchase food or water. The room was very basic but it seemed clean. I wouldn't stay here if I was traveling alone. Matteo at the front desk was very nice and very helpful.

Just neded a hotel for one night on my way from Sicily to Germany. The price was ok, rooms are ok - however not an overall nice place to feel comfortable. Also the surrounding is everything than pleasant- but for a stopover ok. I didn’t try the breakfast and also to dinner in the evening. The good thing is that the reception is open for 24h.

We checked in as part of a tour group at around 8 pm from Rome. We were tired and wanted to sleep, but discovered that our room's AC wasn't working. We included a picture of it with no display. Buttons are not responding at all. We ask our tour leader to help us get this problem fixed. Had a big day tomorrow, so we needed as much rest as we could. Front desk said they'd fix the problem, but no one showed up to our room. After waiting for sometime, they said they had fixed it from their end, but it was clearly not working at all. At almost 10 pm, we were told by our tour group leader that they were going to switch us to a different room. Frustrated, because we had already unpacked our things/clothes so we could get up and move early morning, we now had to repack everything then unpack again. What's worse is, they didn't have anyone from the hotel itself assist us with transferring, but had our tour leader act as their bellboy! They gave an excuse that they were understaffed. No apologies,no compensation, no thoughtfulness or professionalism. It was even borderline racism because they used our tour guide as their bellboy when this whole fiasco was their fault! Just because we're Filipino doesn't mean we get treated worst than any other paying guest of this hotel. We're very disappointed with their service, and will spread our negative experience with as many review sites as we can. This NOT how you treat guests of your hotel.