Hotel berhampiran Torre Alberici, Bologna

We have booked this place through their website and we were satisfied from the general information that we got online. To be honest it was in a very good locations. Arriving at the property we noticed that there were construction works ongoing !!! Early in the morning the noise was very loud and it was impossible to sleep. Imagine a family with 2 young children that has to wake up from that noise. The second and the biggest delusion was the apartment itself. I HAVE NEVER BEEN IN A PLACE SO DIRTY! The floor was so dirty like it has months without washing. Tested with a paper tissue… it become brown dark, disgusting. The beds were arranged with some old sheets and a couple of duvet (smelly) that was hard to sleep. Very old towels, from white they were close to grey, and with an unpleasant smell. The apartment itself was very old in furniture and equipment. Not mentioning that there was zero acoustic isolation. You can feel the next door apartment chats like they were in your room, and the road noise was crazy if your apartment with face the road. Very poor experience

The hotel is located in the city center, just a few minutes' walk from the main attractions. This made it very convenient to explore the city on foot. The self-check-in process was very easy and convenient. I received all the instructions via email and was able to check into my room without any problems. The room was clean and tidy. There were enough towels, and the capsule coffee maker was a nice addition.

They gave us a family room outside of the main building of the hotel. So, we exposed the voice coming from the street. The room was large enough but at the first glance we felt a little bit unsafe, but it was OK. However, there was a draft of cold air in the room that we could not locate, Croissants at the breakfast were the worst I have ever tasted. Please change your supplier. Stuff was kind and helpful.

Room was satisfactory. But had a lot of negatives. 1. Air conditioning didn’t work and heating was set to always on. Temp of 19 outside, the room was always roasting. Apparently they turn off the air con in October but there should be a choice to sweat or not. 2. Door to the balcony wouldn’t open properly so was always open a bit or a lot. We needed the air but the road outside is very noisy at all hours. Plus works on the plot opposite start at 8am in the morning. 3. No mention before arrival of a service tax. It was €18 for 3 people 2 nights. Not the end of the world but a surprise when you’ve paid in advance. 3. Kettle provided but no coffee or milk in the room. 4. Suite was a double bed and a couch turned into a bed in the same room. I think suite meant it had a kitchen sink and cooker in the cupboard. We wouldn’t have used it but it was so pokey with only one stool that we wouldn’t have been able to use it. 5. At 6am on our last night the electricity came on/off/on/off for 10 minutes before dying altogether. As such all devices and lights in the room came off/on/off/on disturbing our sleep. 6. On checkout there was no apology for the disturbed sleep not even a ‘I’ll waive the fee’ and the Patricia was less than understanding or apologetic.

Situato vicino stazione centrale ma c’è bisogno di taxi per arrivarci … dalla stazione ci vogliono circa 7/8 minuti .., hotel molto pulito servizio alle reception veloce cordiale è molto disponibile…. camere molto belle e super tecnologiche pulizia ottima (la mia era la 339) colazione al buffet molto abbondante e tutto molto buono con soluzione diverse per soddisfare tutte le esigenze …. con il taxi con una decina di minuti si raggiunge subito il centro .., lo consiglio vivamente a tutti … aggiungo per concludere qualità del sonno ottima e doccia nel bagno maxxi ….. da provare assolutamente

Struttura bella con un grande potenziale, posizione ottima e fermata autobus a pochissimi metri, il bus numero 14 arriva direttamente in centro. Colazione discreta. Pulizia delle camere carente, organizzazione delle camere pessima (lenzuola sporche, capelli di altra gente trovarti sul letto, carta igenica spesso mancante dopo il riordino, da un 4 stelle non ci si aspetta una pulizia carente e un servizio approssimativo. Il tutto è stato segnalato ed abbiamo ricevuto un semplice ”mi dispiace” dalla reception. Personale ”addormentato ” praticamente quasi incompetente. Tutto sommato il soggiorno è stato buono.. letto grande,comodo. La prossima volta però valuteremo un altra struttura.

Un ottima struttura, qualità prezzo eccellente ottima per chi va alla fiera di Bologna, più scomoda per chi deve visitare la città. Fermata mezzi pubblici nei pressi dell'hotel ma con un servizio a dire poco catastrofico, con ritardi pesanti e ripetuti, difficile poi fare il biglietto a bordo se non hai monete, le carte vengono accettate solo alcune e, oggi carta può fare un solo biglietto. I controllori se vi trovano senza ticket non vogliono sentire ragioni e vi fanno un a multa di 75 euro, servizio vergognoso per una città così bella e ricca.

On first approach, it was clear to see that this hotel is quite far out from the city centre however explains why the prices are a lot cheaper. My partner and I stayed here in July 2022 for 4 nights and I must admit, we loved the room and overall feel of the hotel. Rooms were very clean and beds were very comfortable. We slept amazingly!! If it was just based on rooms alone, we would give this hotel five stars. However… We booked this hotel mainly because it had a pool. When we asked about the pool, we were informed we needed to book a 1 hour slot if we wanted to use it during that day. This was due to covid measures which were still in place at the hotel. So we did. Booked a 1 hour slot for the pool the following evening. When we arrived at the pool on the lower level, we noticed that the changing rooms were locked and the showers were turned off…due to Covid. Now I would typically understand some reasoning for certain covid rules but this just seemed ridiculous. A couple who were using the pool in the hour slot before us informed us to use the small shower cubicle to get changed as this had a frosted glass door on it and is the only bit of privacy you get down there. So we did! We ended up booking the pool out another two times on our stay but as reception advised following our first pool visit, get changed in your rooms then head down to the pool (assuming you don’t need to get the key from reception to unlock the pool). Towels were provided by poolside although on the first day, there was only one towel left for the two of us. On my final visit to the pool on the morning before we left, I had to go to reception in my swimming trunks because the pool was locked. Something I felt uncomfortable doing in the first place but as there was no changing facilities and the towels were locked by poolside, I reluctantly went to reception where the man behind the desk got angry at me being there in my swimming trunks. Simple solution would be to open up the changing facilities down by poolside to prevent this but hey, that was too obvious. Upon pointing out the fact that the changing facilities in his hotel were locked because they won’t open them due to Covid (which he should have known), he eventually calmed down and mentioned he understood. On our visit we also used the electric bikes which were at reception for a full day at the cost of €25 per bike per day. The system is far to complicated for what it needs to be and should be made simpler by just having reception deal with the booking. Once eventually booked, we were given the keys to the 2 bike locks, helmets and some netting for our hair (another odd covid measure which doesn’t make much sense as you will sweat through the netting anyway). As I was away to take the bikes out, I noticed that all four tyres were flat. Surely this should be inspected by the staff before the bikes are taken out?! Unfortunately staff appeared clueless on what PSI the tires had to be at and as he pumped up the first

Lokasi yang sangat baik, bilik yang agak moden dan bersih, restoran dan sarapan pagi adalah baik

We checked in as part of a tour group at around 8 pm from Rome. We were tired and wanted to sleep, but discovered that our room's AC wasn't working. We included a picture of it with no display. Buttons are not responding at all. We ask our tour leader to help us get this problem fixed. Had a big day tomorrow, so we needed as much rest as we could. Front desk said they'd fix the problem, but no one showed up to our room. After waiting for sometime, they said they had fixed it from their end, but it was clearly not working at all. At almost 10 pm, we were told by our tour group leader that they were going to switch us to a different room. Frustrated, because we had already unpacked our things/clothes so we could get up and move early morning, we now had to repack everything then unpack again. What's worse is, they didn't have anyone from the hotel itself assist us with transferring, but had our tour leader act as their bellboy! They gave an excuse that they were understaffed. No apologies,no compensation, no thoughtfulness or professionalism. It was even borderline racism because they used our tour guide as their bellboy when this whole fiasco was their fault! Just because we're Filipino doesn't mean we get treated worst than any other paying guest of this hotel. We're very disappointed with their service, and will spread our negative experience with as many review sites as we can. This NOT how you treat guests of your hotel.