Hotel berhampiran Serendipity, Bordeaux

We stayed here for 3 nights as a base to visit Bordeaux. From the outside the hotel does not look like much and google maps took us through a questionable part of town to get here. Less central than the centre would imply this hotel is about 15-minute walk from the main part of Bordeaux however it is very close to the tram and a shopping centre/mall. The room was comfortable and a typical size room for novotel. The hotel internally looks recently renovated and have a reusable water bottle system in place however its only 1 per room and there was 2 of us.

We arrived at the Novotel gare saint jean, Bordeaux with realistic expectation of a four stars hotel experience. Comfortable room with excellent costumer service. We were unfortunately in for a surprise. We were greeted by an intense smell of sewer in the room. A very small toilet where we could barely sit with what looked like an old western saloon door. Toilet brush missing: After informing the reception, the stuff brought us a dirty toilet brush at the reception and hand it to us to carry back to our room. Room cleaning: We were presented with the option to pick the room cleaning days at our arrival. We picked every other day and for some reason the intermittence was totally misunderstood. The room was not cleaned when agreed. Once again we went to report to the reception. We were promised that someone was at least going to empty our trash can, bring a clean set of fresh towels and two vouchers for free drinks at the hotel bar because the cleaning time was far gone which we accepted. Unfortunately stuff never showed up to pick the trash nor with the set of fresh towels or vouchers that evening. Bath drainage malfunctioning: Clearly not functioning properly. Water filling the tiny shower floor which is about 0.80 inc or 2 cm and if not shut immediately to wait for the slow drainage to actually happen, the water will spill over. Beside that, the shower head covered with limestone etc… At the end the management gifted us a package of their body care product for the inconvenience. If hotel stars still mean anything I do not believe we had a 4 stars or even a 3 stars hotel experience.

這家酒店位於波爾多老城區的中心位置。波爾多老城區是沒有地方停車的 且路邊警察非常敬業，到處是被投訴出警清理違停車輛的警察。我們選擇這家酒店有自己超大停車場，需要付費。但是非常方便。我們在波爾多完全步行就把整個老城區逛完了。車子留在酒店停車場。這家酒店還有小廚房，可以自己做飯，或者簡單微波爐加熱。但是波爾多的牛排太好吃了。我們都在外面吃的。

Hotel services were excellent especially the breakfast. Lots of variety and the artisanal yogurts selection was wonderful. Only negative comment is the area around the hotel. Quiet at night and best not to walk around when it gets dark.

Hôtel situé à proximité de la gare de Bordeaux. Chambre très propre et installations modernes. Il faisait trop chaud dans la chambre durant notre séjour (mode clim désactivé). Le petit-déjeuner est très bien, même s’il n'y avait quasiment plus d’œufs brouillés lorsque je suis arrivé.

Le studio était très humide. La peinture et les plinthes en bas des murs étaient salués de traces de moisissures L'hôtel appelle cela un rez de patio. Jolie salle d'eau. Literie confortable et hôtesse sympathique et serviable. Petit déjeuner correct

Excellent accueil. Endroit paisible. Parcage facile. Proximité de Bordeaux et de l'aéroport.

Paid for a 4* hotel but had a room of a 3*! I was given a room in a floor where some building works were going on. Floor of the corridor leading to the room was covered in plastic and tape! Room was quite small and dark, no water in the room provided or anything in the mini fridge. Beds were badly made. With bed sheets hanging out of mattresses. Receptionist looked like was making you a favour instead of being proud of his job. Breakfast was OK but for a 4* I would expect better selection. No toaster available! Running out of coffee all the time due to only have 2 machines. Definitely not a 4* hotel for the room provided and service! Quite expensive for the service you have! Needs load of improvement if wants to be rated as such! I travel quite often so I can compare with other hotels I have been with same rating!

We were travelling from the UK to Portugal with our two dogs and this hotel was great for an overnight stop. We stayed here twice; once on the way and again on the way back. For the return journey, we were allocated a ground floor room overlooking the back of the hotel, which was just perfect for us. The hotel was very easy to find, had secure free parking and a small grass area for our dogs to exercise. The room was clean, the beds were comfortable and the bathroom had a great shower. The staff were very friendly and accommodating. There was a drinks machine and vending machine in the reception area along with a microwave that you could use. The only downside was that there were no tea and coffee making facilities in the room; not a problem for us as we had brought our own kettle, mugs, tea bags and milk. We were very pleased we chose this hotel and will definitely stay again.

Dès notre arrivée, l’accueil est agréable et bien décoré, sans rien demander on nous informe d’un sur classement, belle surprise., chambre magnifique. Très vite on déchante, une odeur insoutenable dans la chambre( pique les yeux et la gorge), un technicien vient constater sans solution, On nous change de chambre. Chambre alors bruyante, plus petite, plus de café, plus de surclassement… lit d’appoint à 15€ avec impossibilité de dormir dedans (barres de lit) contrainte de mettre le matelas par terre… Aucune info donnée sur salle sa spa et fitness que l’on découvrira sur un panneau en partant. Bref un séjour décevant pour le prix .