Hotel berhampiran Boston Chinatown, Boston

Great staff, very clean. Was skeptical when I read ”bathroom down the hall” but was pleasantly surprised by everything! For not having a bathroom in the room or pool STILL 10/10 I absolutely plan to be back soon! Might rent a whole floor with our couples friends

The hotel room's thermostat was set at 68 degrees F when we entered but we found it to be quite warm, so we turned the thermostat down to 65 degrees, then further to 62 degrees because the room was still quite stifling. Around 2:00 a.m., uncomfortable and sweating while trying to sleep, we called the front desk and told them that we had lowered the thermostat to 60 degrees F but that the heat was just as warm as when we first entered the room (there was no way to measure it but I'm guessing it was close to 80 degrees). The front desk told us that the thermostat only controls the heat; that is, lowering the temperature will not actually cool the room or turn the heat off. They told us that the only way to stop the heat was to turn it OFF. We were also advised to open a window, which we did; but the noise from the city outside did not help us get a good night's sleep at all, and the room took a while to cool down enough to be able to sleep comfortably. This one issue---the extremely warm and uncomfortable room---is enough to make us not return to this hotel in the future.

At midnight we were forced to leave our hotel 20 min away due to a situation beyond our control. The front desk at our original hotel called the Hampton Inn & Suites Boston Crosstown Center and used his personal credit card to confirm two rooms for us at $455 EACH. On our drive to the Hampton Inn & Suites Boston Crosstown Center I received two separate text messages to links confirming our two rooms. We arrived at this hotel at 1:00 a.m. The front desk clerk said they had no vacancies. I showed him the text messages I received and opened the links with the room confirmations. He said he had no record of these reservations. I told him the clerk at our original hotel spoke to him on phone less than 30 min ago and I was there, I heard the conversation. He denied having spoken to anyone. I called the clerk at the original hotel, he again confirmed he’d spoken to this person and given him a credit card to hold two rooms. The clerk at Hampton Inn & Suites Boston Crosstown Center just kept repeating “we’re full, we’ve been full for 3 days.” I told him we are Hilton Honors members and asked for his assistance in finding another hotel nearby. He said there weren’t any. Every hotel in Boston is booked due to several conferences. It was now 2:00 a.m., we were exhausted and left without anywhere to go and this person could not care less. This hotel is located in a scetchy neighborhood. Several police cars parked outside. We left, walked into the parking garage in this very unsafe area of Boston at 2:00 am and drove around for 50 min looking for another hotel. This next day I received an email from the reservation center stating our reservations for the two rooms were cancelled per the front desk clerk. Thanks for nothing Hampton Inn & Suites Boston Crosstown Center.

The hotel is 8 mins walk to the redline, which makes the transportation very convenient to all the main attractions in Bostion. The hotel is old, so the room has a weird smell. However, the reception desk is very friendly. We had our welcome cookies and some nice suggestions for the stay and transportation. There is a market place on the first floor which serves Starbucks coffee and other groceries. All in all, we are satisfied with the stay considering the price.

酒店住宿一周，有很多小插曲，都是極其溫馨的，再次對攜程的海外客服人性化服務表示感謝，也對酒店前台工作人員和值班經理點贊！很有溫度的一座城市！

Convenient location near a lot of stores. Walking distance to metro as well.

非常滿意，房間很大，廚房，客廳與卧室之間有門分離。像一居室的房子，廚房設施齊備，早餐好吃，服務人員都很盡職。 酒店位於一個園區內，附近酒店林立，比鄰很多高科技公司。 超市中，market basket離得最近，最好逛。幾公裡外有trade Joe和cvs，也有Costco的會員店。 非常安靜，和波士頓的氣質很相似。很願意再次入住。 衞生好，度過了非常愉快的時光。

前台服務態度好，早餐是來美國幾家酒店中最好的，營養均衡且很頂飽。記得10點前一定把食物拿齊，過時不侯哦。房間很大，美中不足的是帶殘疾人洗浴設備的房間洗完澡漏水較多

安靜，舒服，乾淨，服務員服務態度好。

Overall my stay was very good. The staff were helpful and kind; check in/out process was easy in person and with app use; the building and rooms are clean. Event food was very good and a great selection. Some things that were challenging are the layout of the building -- the central hub is fine but the long corridors to rooms can be daunting to navigate at the end of a tiring day. I did request (and receive) a room closer to the front to alleviate this issue. Also, the room toilets are very low and are difficult to maneuver if one's physical strength is not 100%. All in all, I enjoy this hotel. It was not my first visit and it will not be my last.