Went to check in at 1am, which was previously coordinated and I was assured someone would be there… waited over 25 minutes, checked in every open employee room and found no one. Called, knocked on doors, and waited at the front desk. Had to leave and find a different hotel at 1:30am with two kids. Completely unprofessional. And haven’t had a call back since. No manager will call me
Terjemah