Hotel berhampiran Jocks Lane Miniature Railway, Bracknell

This place is trying to be everything; and it is missing the mark. Had to check ourselves in, which didn't phase us as we are quite tech savvy. But we had booked as a Legoland package so we found someone to ask for the goody bag and the lady looked at us like we were inconveniencing her. Asked same lady about food and was told we would need to book as it gets busy - booked for 6pm. Went to the local swim park - came back (starving 5 year old in tow) only to be told there was no reservation for us. Luckily the lovely lady on the door managed to find us somewhere. Kind of wish she hadn't bothered. Food wasn't great - husband actually wouldn't eat his main. Took ages to come. Becky (I think that was her name - short bob, brown hair) was the only thing that stopped us making a proper complaint. She was brilliant, despite being rushed off her feet!! Got to the room - only one toilet roll, not even full. Used it - went to ring reception for more, no phone. There was a QR code to scan to start a chat with the reception team. Very long winded. Did it - heard nothing back. Next day put the ”Come in” sign on the door hoping they would replenish - they didn't. Breakfast was CHAOS. All crammed into a small area - absolutely no flow at all. Bread ran out twice - guests had to ask for it to be replenished. Glasses for juice were still hot from coming out of the dish washer. The food was decent - much better than the evening meal we had. If you are looking for a basic stay, this will be adequate. Comfy bed. Clean(ish - there was a boot mark on the shower floor) But customer service (apart from Becky) was non-existent. Gym. Hotel. Sports bar....... doing a lot, but doing none of them particularly well.

The food made by Smriti was really delicious and the hospitality provided by Sabin was very good. The location of this is quite convenient as it is close to restaurants and shops. There was lots of parking. The room and bathroom are a good size. They are also quite nice and clean.

Convenient location right next to central station and quiet. Clean and big comfy room. Very worth for the money!

Clean and well lighted room. Great facilities with fitness room and multitude gaming setups. Even have a bar in the lobby. Serving great foods. All and all really enjoy the stay. Well recommended!

Really good location, good vibes and staff is really co-operative and friendly specially sohabh

Room only cleaned once throughout our stay and dirty towels were never removed sheets never changed and considering we put our sign out saying please clean room it’s not good, it seemed they only emptied the bin and replaced the coffee sachets. The check in system is very strange I felt like I was in an internet cafe and the lady standing there was very unfriendly. Also for such a big hotel why only one lift ? I understand there is a gym and bar on site but at the weekends it seems very much young lads on the p**s walking around which I found very strange considering the hotel is on a office industrial estate. The room service food was ok but the menu never had what was being advertised. Also for the price your paying the tvs should at least have smart tv options as all was on offer was digital tv felt like 2002. Also the tea coffee options was poor with no decaf an old kettle and no biscuits. The shower was good but the picture advertised showed a bath aswell, think marketing need to up their game with up to date promotion

Das Personal war sehr nett und hilfsbereit und stand bei Fragen immer zur Verfügung. Auch das Essen war sehr lecker und preislich in Ordnung. Jedoch ließ die Sauberkeit im Zimmer sehr zu wünschen übrig, Spinnenreste im Badezimmer, Klebewimpern vom Vorgänger am Tisch und Krümel im Bett. Es gibt keine Steckdosen direkt in Bettnähe und man muss unbedingt einen Adapter dabei haben.

Wasn't impressed to receive text whilst abroad to say if we checked in late our room could be let. We were flying back and couldn't guarantee getting there at 3 pm. Had to get family member to call to explain. There are 2 Travelodges, one each side of the motorway. We booked the westbound one. Both have the same postcode. Our satnav only recognised Eastbound side. Result was they couldn't find our reservation. Apparently this happens a lot. Staff redirected us so only a few minutes and a few miles delay. Our arrival delayed by difficulty at Heathrow,ie Terminal change and over an hour and a half hours delay before passengers could access luggage reclaim. Staff shortages. Arrived at nearly midnight. Only Costa open at services. However, staff at hotel helpful. Situation good and quiet despite proximity to M4. We were very pleasantly surprised. Room clean and plenty of space, bed comfortable, coffee-making facility welcome. Bathroom fine and water hot. Slept really well and plenty of choice for breakfast with services placed only a few yards away but not causing any noise problem at the hotel. Enjoyable stay. Pity about postcode confusion Maybe explanation to take westbound services turnoff given on website when booking would avoid confusion and save people being taken to the eastbound site. We were worried when satnav told us to pass westbound services but assumed hotel was approached by another turnoff shortly after. It would have made our arrival far less fraught to have been aware of the fact there were Travelodges BOTH sides of motorway. The hotel itself was good and gave us a comfortable night.