Alton Apartments

The whole building looks fantastic but the apartment I stay was poorly maintained. The painting isn't good enough, the bedding is very poor. Looking around the white bed spread there are some black spots dotted here and there. In the ensuit toilet and showers, there's no provision of toilets handwash, the kitchen available is terribly maintained. The available fridge is stinky and dirty with rotten tomatoes, onion and expired milks and all sorts smelly item. I can't even use the available kettle to boil water for my tea in the morning.

There were hairs in the bed and in the bathroom, food stuff left in cupboards. Sofa had no seat cushions on it so was very uncomfortable.

They advertised breakfast included it was not .. in fact it was located at Trigg hall Claremont misrepresent plus tv had no sat reception but the caretaker was helpful

This hotel offered exactly what I needed. Friendly staff, who were a pleasure to deal with. Thank you

Booked stay at "Alton apartments" on day of arrival they changed the location as they had overbooked the property I booked. So I expected that the property they moved us to would have the same facilities as the one I had booked. I booked a property with free parking as that is what I needed but no free parking was with the new property. Owner very rude and uncaring when contacted. Got a refund after a lot of hassle with the person trying everything they could not to pay back the money!

Quite basic room with en suite. Kitchen facilities a bit dated and need to supply own tea and coffee. Good enough for the price.

From the start it was bad, i was given wrong address, i tried to reach them out for hours to confirm the address, they didnt reply, till just before check in time at 15:00 they sent me a different address from the one in the booking. The building was dirty and smelly from inside . The kitchen was chaos and truly filthy, i couldnt use the kitchen it was realy dirty, you can't touch anything. At night i couldnt sleep because of the noise from next room, and banging and slamming of doors every 5 minutes all night . In the room the chair was discusting full of spots on the seat. There was no hot water in the shower, and the sink was blooked all the time with water standing, i had to use the showerto brush. It was a mistake, i dont recommend this place to anyone, its terrible

It has to be the worst experience in my life! Lights didn’t work! The shower didn’t work, the heating was on timer and not on during night, people shouting and screaming in neighbouring buildings! Someone put brick through main entrance on day we checked out! It wasn’t suitable for students or street people!

Hard to find as it is not at the address given or the name given. Where do I start,after going round in circles then with the help of locals we found it.initially had to park on road/pavement until one of the 4 parking spots became free. Very nice caretaker (Moses)but very hard to get hold of anyone. Having been given 2 numbers to ring to let them know we were arriving…no one answered. Tiny room ( but we expected that. No hand sanitisers (as promised) Had to wait for new lock to be fitted to our door. Exit door blocked our doorway when opened & banged to. Supposedly accessible room ,wouldn’t have got my walker in (so left it in car) No separate sitting area (as promised) Dirty kitchen,food on worktops etc. Cooker job & oven dirty. One of fridge freezer not working. No hot water,cup/mugs or spoons. Room. Reasonably clean. No toiletries (as promised)& only 1 towel. Only 1 bolt holding toilet seat,so it slips. Nothing to hold the shower head. Floor in sower/toilet/sink pod very slippery especially when wet. No plug in the sink & no grab rails(as promised) Room. Small double bed…bedding was clean. Only 2 pillows & no head board,bed head up to radiator. Very large TV. Difficult to sit far enough away to watch it. Only I office type chair with a missing castor,so it fell sideways if you didn’t wedge it up. 2 coathangers but no rail in the wardrobe to hang them on. No tube in the small fluorescent light (dangerous)& only 1 plug socket in the room. Window wa