Pengguna Tetamu
28 September 2023
My partner and I stayed in the hotel for 3 nights after spending the first part of our trip in the South of Corsica. The hotel is very reasonably priced and you get what you pay for, the room was adequate. We didn't eat in the hotel restaurant or bar. The upstairs sundeck and pool are much smaller than they look in the pictures. Unfortunately we did have an issue with billing for the hotel... on check out we were charged for 2x lots of breakfast which we didn't have. The hotel does not provide an invoice or breakdown of your charges for your room so it is hard to know what we were being charged for and we had to manually calculate this ourselves. When we requested the refund we had to do quite a bit of 'convincing' that we did not have the breakfast, they don't seem to require guests to sign for receipts in the restaurant so this risks anyone being able to charge anything to a room or accidently saying the wrong room number. After they accepted we had not had breakfast the only person who could issue the refund was a manager, who was not present on our check out day. We spoke to two different receptionist staff, both who gave different descriptions of what we would need to do and who could authorise the refund, at this point we had no confidence we would get the money back. Thankfully the refund was completed online 2 days later but there was no correspondence or confirmation this was happening, I just saw the amount credited. Unfortunately the whole billing process and challenge with getting the refund did cause significant stress at the end of the holiday which was really disappointing. Based on this, I wouldn't recommend the hotel.
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