Hotel berhampiran Brasov County History Museum, Brasov

I really wanted to like Casa Chitic, the photos looked great and it seemed very good value for money. The location is ideal - bars and restaurants are right around the corner but it isn't a noisy location. The rooms are big enough and nicely decorated and back onto a courtyard where you can sit outside. The staff are very friendly and helpful. However, unfortunately there were a couple of issues. First, the reception is not 24 hours. We arrived at 6:45pm and had to check ourselves in. This was super easy but there is no one on hand if you have problems. In the room there was a single pillow and one towel between two people. I messaged immediately but this wasn't rectified until the next day (and even then we only had two thin pillows provided). On another occasion, we ran out of loo roll in the evening and had to go into town to buy our own. The hotel could do with being a bit more generous with these essential provisions. The aircon did not work at all during our stay. It would come on but didn't blow cold air and when I mentioned it the staff did not seem at all surprised. We were allowed to move rooms but the issue was exactly the same so I actually think it's just an ineffective system. The room was absolutely sweltering and it was difficult to sleep. If these details could be ironed out it would be a really lovely hotel.

We (a family for 2 adults and 2 children aged 10 and 12) stopped only one night in Brasov en route to Istanbul by train. We stayed in apar**ent #1. The room was perfect - two bedrooms, super stylish, cool bathroom and AMAZING shower!! Great location in the old town and the hotel staff were really helpful! Choosing a hotel in Brasov is hard - the online information is quite opaque - so let me help and just suggest you stay here :) One night in this lovely town / area isn’t quite enough but equally, we had a great time.

We absolutely loved the location, safe and within minutes of the city center. One of the front desk staff (a lovely woman with glasses) stood out to us as exceptionally welcoming and helpful. The same warmth and kindness was also shown by one of the breakfast staff, who started our day with a smile. The room was enormous—perfectly accommodating 3-4 as well as luggage. As for areas of improvement—the rugs could be darker or replaced, as they had some markings. Housekeeping was efficient—quick and in and out. The bed was a bit soft for my taste, and the pillows were not ideal. The A/C was somewhat noisy. One night, the ceiling unexpectedly started leaking. Handling of such situations in Romania seems different—there was no compensation or mention of potentially switching rooms. Instead, we were informed by the young man that it could happen again, which was not very reassuring.

Plus: Emplacement central, Accès rapide à la place et au centre historique. Prix attractif Moins: La chambre ne correspondait à aucune de celles en photos sur le site. Insalubre et vétuste, draps tachés, présence de cheveux dans les draps, frigo très bruyant, mal insonorisé (bruits venant des autres chambres et ballet des femmes de ménages dès 9h), tables de nuit poussiéreuses, j'ai dû faire le ménage dans la chambre avant de pouvoir m'y installer. Pas de pression au robinet et dans la douche, très compliqué de prendre une douche avec un si petit débit d'eau. Serviettes tachées et déchirées, rideaux occultants trop petits pour couvrir l'intégralité de la fenêtre, donc réveillé dès 5h du matin par les rayons du soleil.

Il residence si trova in pieno centro. Posizione eccellente per raggiungere qualsiasi luogo di interesse. La struttura è elegante ma sobria. Trattasi di un edificio d'epoca. Le camere sono semplici ma essenziali. Colazione eccellente

Wonderful experience. The reception staff is amazing, always smiling and ready to help at any moment. They make the difference between a good and excellent stay. The room was great, high technology and interesting design. The food in the restaurant is also amazing.

Our stay was a mixed bag: an impressive façade and spacious accommodations but significant shortcomings in facility management and staff conduct. We booked a premium suite to celebrate my wife’s birthday with our daughters amid the picturesque mountain scenery. We were initially impressed, but issues soon became apparent. Inoperative in-suite sauna, a defective window, an unstable chair armrest, tired old mattresses, no plug near the coffee maker are examples in our suite. Despite assurances of repair from reception staff, the sauna was never fixed, and staff were dismissive when inquired about. Cristina at reception was particularly discourteous and unprofessional. The breakfast buffet fell short of expectations: inadequate replenishment of food and beverage items, cold eggs, and uncleaned tables. The swimming pool area, though aesthetically pleasing, posed safety hazards due to slippery floors. Inflatable toys for kids were all pierced and unusable. We observed kitchenware being soaked in the hotel pond while returning to the hotel at night -＞ a potential food safety issue? When trying to discuss the issues with the manager on duty at check-out, we were told (by Cristina) that there was none that day. If true, that might explain the operational deficiencies. Inconsistent service quality and neglect of maintenance indicate a disregard for customer satisfaction and operational standards. Improvements in management and infrastructure would be needed to align with expectations of discerning travellers. Overall, an unpleasant 'aftertaste' outweighs the positive aspects of our stay. We'll only consider coming back to this establishment if big changes are implemented.