Hotel berhampiran Galeria M3, Brasov

Plus: Emplacement central, Accès rapide à la place et au centre historique. Prix attractif Moins: La chambre ne correspondait à aucune de celles en photos sur le site. Insalubre et vétuste, draps tachés, présence de cheveux dans les draps, frigo très bruyant, mal insonorisé (bruits venant des autres chambres et ballet des femmes de ménages dès 9h), tables de nuit poussiéreuses, j'ai dû faire le ménage dans la chambre avant de pouvoir m'y installer. Pas de pression au robinet et dans la douche, très compliqué de prendre une douche avec un si petit débit d'eau. Serviettes tachées et déchirées, rideaux occultants trop petits pour couvrir l'intégralité de la fenêtre, donc réveillé dès 5h du matin par les rayons du soleil.

The bedroom (junior suite) is perfect for a couple. We were extremely comfortable and the room itself is new and beautifully designed. The location of the hotel is right in the Old Town, which is stunning and wonderful to traverse. The breakfast was very tasty and the staff just terrific. We were in need of a doctor and they made the happen for us.

Great location for exploring the town as well as wonderfull nature that surrounds Brasov. We went for several trail runs and a longer hike during our stay. Just as well that the highlight of our stay was the breakfast. They offer numerous sweet and savoury options with something new every day so we didn't get bored during our week long stay. Also there are some traditional Romanian spreads. Room was very comfortable and modernly furnished, spotlessly clean. The staff was very friendly and helpful. Reservation process and communication before the arrival was very professional and timely.

Although so close to the pedestrian street and the Council Square, you have a panoramic view of Brasov and Tampa, there is a lot of vegetation, a neighborhood with chic houses with interwar architecture. Everything renovated, modern in terms of utilities but keeping many details retro in harmony with the architecture of the house. Cleaning, excellent mattresses for a good night's sleep, small specific details for 4 stars, rich breakfast, from fruit to cakes, including smoked salmon in abundance, and the breakfast interval is very generous, up to 11, which is rare. The terrace is beautiful. Very beautiful and impeccably clean bathrooms. We had a single room in the villa and a studio with generous space in an annex building, renovated in minimalist style . Rooms with minibar as well as tea, coffee, water from the house. The villa has about 6-7 parking spaces but there is the possibility of parking on the street or in the parking lot arranged nearby .

¡Lujo por fuera y viejo por dentro, todo fachada! Llegamos en julio y estuvimos 5 noches. El primer día llegamos tarde porque veníamos de otra ciudad lejana que queríamos visitar, y resulta que nos encontramos en la recepción con un huésped, quejándose de que su habitación no tenía aire acondicionado y que era difícil de aguantar, con un calor de 38 Cº afuera. Yo le pregunté que si lo que hemos reservado tenía aire acondicionado y me dijo que no. Lo que pasaba que es un hotel de 4 estrellas con parte del edificio de 3 estrellas y esa ala costaba 84 € /noche y no tenía ascensor ni aire acondicionado, una locura para los sueldos en Rumania. Tuvimos que pagar 40 € de diferencia por noche de suplemento para qué nos alojaran en una habitación con aire acondicionado y ascensor. Me parece un poco estafa que no pongan claro la falta de aire acondicionado, sobre todo en verano. Aparte de que todos estos días el desayuno muy escaso y más de lo mismo, en restaurante de 3 estrellas cutre... ¡No es oro todo lo que reluce!

Wonderful experience. The reception staff is amazing, always smiling and ready to help at any moment. They make the difference between a good and excellent stay. The room was great, high technology and interesting design. The food in the restaurant is also amazing.

Our stay was a mixed bag: an impressive façade and spacious accommodations but significant shortcomings in facility management and staff conduct. We booked a premium suite to celebrate my wife’s birthday with our daughters amid the picturesque mountain scenery. We were initially impressed, but issues soon became apparent. Inoperative in-suite sauna, a defective window, an unstable chair armrest, tired old mattresses, no plug near the coffee maker are examples in our suite. Despite assurances of repair from reception staff, the sauna was never fixed, and staff were dismissive when inquired about. Cristina at reception was particularly discourteous and unprofessional. The breakfast buffet fell short of expectations: inadequate replenishment of food and beverage items, cold eggs, and uncleaned tables. The swimming pool area, though aesthetically pleasing, posed safety hazards due to slippery floors. Inflatable toys for kids were all pierced and unusable. We observed kitchenware being soaked in the hotel pond while returning to the hotel at night -＞ a potential food safety issue? When trying to discuss the issues with the manager on duty at check-out, we were told (by Cristina) that there was none that day. If true, that might explain the operational deficiencies. Inconsistent service quality and neglect of maintenance indicate a disregard for customer satisfaction and operational standards. Improvements in management and infrastructure would be needed to align with expectations of discerning travellers. Overall, an unpleasant 'aftertaste' outweighs the positive aspects of our stay. We'll only consider coming back to this establishment if big changes are implemented.