Hotel berhampiran T-JOY, Brasov

I really wanted to like Casa Chitic, the photos looked great and it seemed very good value for money. The location is ideal - bars and restaurants are right around the corner but it isn't a noisy location. The rooms are big enough and nicely decorated and back onto a courtyard where you can sit outside. The staff are very friendly and helpful. However, unfortunately there were a couple of issues. First, the reception is not 24 hours. We arrived at 6:45pm and had to check ourselves in. This was super easy but there is no one on hand if you have problems. In the room there was a single pillow and one towel between two people. I messaged immediately but this wasn't rectified until the next day (and even then we only had two thin pillows provided). On another occasion, we ran out of loo roll in the evening and had to go into town to buy our own. The hotel could do with being a bit more generous with these essential provisions. The aircon did not work at all during our stay. It would come on but didn't blow cold air and when I mentioned it the staff did not seem at all surprised. We were allowed to move rooms but the issue was exactly the same so I actually think it's just an ineffective system. The room was absolutely sweltering and it was difficult to sleep. If these details could be ironed out it would be a really lovely hotel.

Wholly cow! What an awesome place. Perfect location, rooms were great. Each of the rooms are a whole different story, my family enjoyed that a lot. Every detail is simply a great one, without making anything complicated. Direct and unobstructed view to the plaza. Coming back in Summer for sure!

Plus: Emplacement central, Accès rapide à la place et au centre historique. Prix attractif Moins: La chambre ne correspondait à aucune de celles en photos sur le site. Insalubre et vétuste, draps tachés, présence de cheveux dans les draps, frigo très bruyant, mal insonorisé (bruits venant des autres chambres et ballet des femmes de ménages dès 9h), tables de nuit poussiéreuses, j'ai dû faire le ménage dans la chambre avant de pouvoir m'y installer. Pas de pression au robinet et dans la douche, très compliqué de prendre une douche avec un si petit débit d'eau. Serviettes tachées et déchirées, rideaux occultants trop petits pour couvrir l'intégralité de la fenêtre, donc réveillé dès 5h du matin par les rayons du soleil.

Il residence si trova in pieno centro. Posizione eccellente per raggiungere qualsiasi luogo di interesse. La struttura è elegante ma sobria. Trattasi di un edificio d'epoca. Le camere sono semplici ma essenziali. Colazione eccellente

It was the most amazing experience that i had in a hotel until now,at least from Romania,you find everything that you dream of:super good services,all the facilities that you need:spa,billiards,the rooms are amazing,super tasty,various and fresh food at breakfast....an amazing experience,words can t describe what a great feeling I have after this...I can t wait to come back,thank you for all this great experience in just one day 😊🤩

We stayed for our first time at their penthouse; and wish we had more time here. All of the staff were friendly and warm, from check in, spa, and to transfer services. Parking is easy and plentiful. The breakfast spread was amazing and tasted even better; beats restaurants in Bucharest. Only thing we wished we did was stay longer here; since we were driving from Bucharest to Cluj. The location is excellent, right next to a shopping center. We didn’t get a chance to check their gym, but they have partnered with a sports complex across the street; or you can visit their sister hotel. I would just recommend using the sports center across the street for simplicity, The spa services are performed at their sister hotel, about a 5-10 minute car ride.

Great service, breakfast was good, room was fine, plenty of free parking...restaurant was good...Staff was great... My issue is they use the name Ramada and Google maps lists it as : ”Ramada by Wyndham” but then I went to check out I was told that I would not be earning rewards for my stay...How can this establishment use the name Ramada but not acknowledge Wyndham rewards??? The main reason I selected the hotel was when I drove by I thought ”great I will earn some more rewards for staying here”...I am very disappointed they can use the name but not offer the rewards....

Our stay was a mixed bag: an impressive façade and spacious accommodations but significant shortcomings in facility management and staff conduct. We booked a premium suite to celebrate my wife’s birthday with our daughters amid the picturesque mountain scenery. We were initially impressed, but issues soon became apparent. Inoperative in-suite sauna, a defective window, an unstable chair armrest, tired old mattresses, no plug near the coffee maker are examples in our suite. Despite assurances of repair from reception staff, the sauna was never fixed, and staff were dismissive when inquired about. Cristina at reception was particularly discourteous and unprofessional. The breakfast buffet fell short of expectations: inadequate replenishment of food and beverage items, cold eggs, and uncleaned tables. The swimming pool area, though aesthetically pleasing, posed safety hazards due to slippery floors. Inflatable toys for kids were all pierced and unusable. We observed kitchenware being soaked in the hotel pond while returning to the hotel at night -＞ a potential food safety issue? When trying to discuss the issues with the manager on duty at check-out, we were told (by Cristina) that there was none that day. If true, that might explain the operational deficiencies. Inconsistent service quality and neglect of maintenance indicate a disregard for customer satisfaction and operational standards. Improvements in management and infrastructure would be needed to align with expectations of discerning travellers. Overall, an unpleasant 'aftertaste' outweighs the positive aspects of our stay. We'll only consider coming back to this establishment if big changes are implemented.