Hotel berhampiran The Himalayan Boutique, Brasov

I really wanted to like Casa Chitic, the photos looked great and it seemed very good value for money. The location is ideal - bars and restaurants are right around the corner but it isn't a noisy location. The rooms are big enough and nicely decorated and back onto a courtyard where you can sit outside. The staff are very friendly and helpful. However, unfortunately there were a couple of issues. First, the reception is not 24 hours. We arrived at 6:45pm and had to check ourselves in. This was super easy but there is no one on hand if you have problems. In the room there was a single pillow and one towel between two people. I messaged immediately but this wasn't rectified until the next day (and even then we only had two thin pillows provided). On another occasion, we ran out of loo roll in the evening and had to go into town to buy our own. The hotel could do with being a bit more generous with these essential provisions. The aircon did not work at all during our stay. It would come on but didn't blow cold air and when I mentioned it the staff did not seem at all surprised. We were allowed to move rooms but the issue was exactly the same so I actually think it's just an ineffective system. The room was absolutely sweltering and it was difficult to sleep. If these details could be ironed out it would be a really lovely hotel.

Il residence si trova in pieno centro. Posizione eccellente per raggiungere qualsiasi luogo di interesse. La struttura è elegante ma sobria. Trattasi di un edificio d'epoca. Le camere sono semplici ma essenziali. Colazione eccellente

Although so close to the pedestrian street and the Council Square, you have a panoramic view of Brasov and Tampa, there is a lot of vegetation, a neighborhood with chic houses with interwar architecture. Everything renovated, modern in terms of utilities but keeping many details retro in harmony with the architecture of the house. Cleaning, excellent mattresses for a good night's sleep, small specific details for 4 stars, rich breakfast, from fruit to cakes, including smoked salmon in abundance, and the breakfast interval is very generous, up to 11, which is rare. The terrace is beautiful. Very beautiful and impeccably clean bathrooms. We had a single room in the villa and a studio with generous space in an annex building, renovated in minimalist style . Rooms with minibar as well as tea, coffee, water from the house. The villa has about 6-7 parking spaces but there is the possibility of parking on the street or in the parking lot arranged nearby .

First things first - booked online, pictures looking great , upon arrival the situation changed slightly ... even that we booked the 4 star section of the hotel and we got the room there (it has a 3 star section also, but I doubt I want to know how that is looking like after seeing the 4 star room), but yes you pay like for a 4 star hotel - and in Brasov in the summer - end of July, full holidays season is not a small amount I can tell you. Still , it was suiting a purpose - we only spent 3 nights here so it is not the end of the world. A few ”minuses” - dated furniture showing signs of wear, a slight musty scent despite of the odorants used during house keeping, the minibar overpriced like beyond belief plus the door of the small fridge was not closing properly unless you ”persuaded” it a little bit, shower booth very small by any standard, very average breakfast - to say the least- if spend more than a few days here you just give up on it in have breakfast in the city, plus during breakfast the tables were cleaned between customers with great delay, staff was more busy with their morning chat (and making some very unappropriated comments in Romanian about some Muslim guests attending breakfast - not all your customers are foreigners people! be a bit careful with your tongues.) Some ”pluses” - the room was spacious, the beds were comfortable nothing to complain, hotel was not noisy from my perspective, free parking and we could always find a spot to park, supermarket 2 minutes walking from the hotel, historical center very close to the hotel , 10-12 minutes walk and you are there, they got breakfast, even that is boring and limited in options, at least you got something, very fast check in and check out. And the tropical fish tank in the lobby area is excellent! Overall not a bad option, not 4 star from my perspective - I've seen hotels on 5 continents - this is not 4 ... more like 3-ish ... price to quality ratio needs improvement... still we had a good stay , we only needed a place to sleep and shower so it suited the purpose since the majority of time we were out of the room.

It was the most amazing experience that i had in a hotel until now,at least from Romania,you find everything that you dream of:super good services,all the facilities that you need:spa,billiards,the rooms are amazing,super tasty,various and fresh food at breakfast....an amazing experience,words can t describe what a great feeling I have after this...I can t wait to come back,thank you for all this great experience in just one day 😊🤩

Our stay was a mixed bag: an impressive façade and spacious accommodations but significant shortcomings in facility management and staff conduct. We booked a premium suite to celebrate my wife’s birthday with our daughters amid the picturesque mountain scenery. We were initially impressed, but issues soon became apparent. Inoperative in-suite sauna, a defective window, an unstable chair armrest, tired old mattresses, no plug near the coffee maker are examples in our suite. Despite assurances of repair from reception staff, the sauna was never fixed, and staff were dismissive when inquired about. Cristina at reception was particularly discourteous and unprofessional. The breakfast buffet fell short of expectations: inadequate replenishment of food and beverage items, cold eggs, and uncleaned tables. The swimming pool area, though aesthetically pleasing, posed safety hazards due to slippery floors. Inflatable toys for kids were all pierced and unusable. We observed kitchenware being soaked in the hotel pond while returning to the hotel at night -＞ a potential food safety issue? When trying to discuss the issues with the manager on duty at check-out, we were told (by Cristina) that there was none that day. If true, that might explain the operational deficiencies. Inconsistent service quality and neglect of maintenance indicate a disregard for customer satisfaction and operational standards. Improvements in management and infrastructure would be needed to align with expectations of discerning travellers. Overall, an unpleasant 'aftertaste' outweighs the positive aspects of our stay. We'll only consider coming back to this establishment if big changes are implemented.