Hotel Surrey dengan Sarapan

The hotel itself is good, but the staff was extremely unprofessional and did not reflect Marriott standards. Interactions felt more like dealing with a low-budget motel than a premium brand. Booking policies are very rigid. Even after staying several nights, the hotel refused to allow any date modification when my plans changed. They also refused to refund the night I did not stay and did not return the parking fee either, stating that the reservation was prepaid. This was disappointing, especially since the third-party booking service contacted the hotel directly and I was present at the front desk at the time. Despite this, the staff denied any adjustment and showed little willingness to help. Overall, the lack of professionalism and flexibility significantly impacted my experience. I hope Marriott management reviews this, as it does not reflect the standards the brand is known for.

房間麪積挺小，乾淨整潔，隔音不錯。地理位置靠近天車站，附近有Tims和沃爾瑪，比較方便。臨時訂的房，價格偏高。

Good breakfast. Good price. Close to Burnaby and Vancouver DT.