Hotel Nanning dengan Sarapan

I highly recommend going to this hotel!! The staff are really kind, friendly, and helpful. I had a situation with a DiDi driver about my lost item and one of the front desk staff, Xiaoxue 小雪, really helped me a lot in talking with the driver since my Chinese is not at that level yet. She helped me in handling the process and everything. Because of this situation, I am surely going back to this hotel for my next stay in Nanning! The rooms are also clean and the beds are comfortable. Location is near the Nanning Railway Station and the city center.

Hotel was located in a great location, with good amenities and facilities in and outside the hotel. Service response time was slow which was a bummer. When we requested a change in room they mentioned ”will check and revert ASAP”, but after 45 minutes, there was no follow up and multiple reminders were needed. Aircon temperature couldn't be controlled and it got stuffy at night. Again , response time was slow. Hotel would do better with more timely response and if more time is needed , please let your guests know so they can plan.

This is obviously a very nice hotel and I would recommend and would stay here again. Luxury is very obvious all over this hotel, and it is frankly very cheap for what it is. The moment we came in, bellhops insisted to carry our bags up to the 80th floor lobby. They were always opening doors for us and very helpful with our bags, 24/7. Once we arrived, we were welcomed in and sat down at an individual desk for check in. There, we were served some excellent tea. The hotel purser came over and welcomed us in. My girlfriend is Chinese and spoke to the staff in Chinese, but the purser switched up to English to welcome me to the hotel, which is a nice detail. Most Chinese hotel staff consistently avoid putting in the effort to speak English to me. The hard product is amazing and is matched well with great service. Staff were always attentive and welcoming in both Chinese and English, always saying hello and checking in. The cons: This hotel, just like most Marriott hotels, is trying to nickel and dime you, which doesn’t make a lot of sense at this price point. In some ways it isn’t, such as an included mini-bar (all non-alcoholic), but for example it doesn’t have a laundry service, while basically any 3-5 star hotel in China would have included laundry. Also, there is a car transfer service, but it’s so absurdly priced for no particular reason. 400 rmb+ for basic transfers where as a Didi would be 10 rmb. Similar luxury properties such as the Ritz-Carlton has these amenities included. The restaurants were nice. We only tried Na Lian, which despite being an in-house guest and being told that they could get reservations for us, we basically were treated like walk-in’s despite being told we had reservations (and we were unable to get a window seat). The bar was also nice and we enjoyed it, the staff were very attentive and helpful. The bar manager waited for us to arrive, but the bar consistently had spend limits for any table or reservation, which additionally just seemed silly, considering we were already staying in a booked deluxe room. The drinks and lamb were very good. The menu was a little outdated, and illustrated wine by the glass, but we were then told that the menu is wrong and they don’t do that. Also, there was strangely a lack of extra towels and bins in the room. I found myself walking into the bathroom many times to throw away trash. This is a good hotel and I plan to be back again, but it can definitely improve. Too much nickel and diming. Good service and good products inspire people to come back, which is worth much more than selling one bottle of shampoo and pushing a customer to never return again. Comfy robes and slippers. 9.5/10

Overall the hotel is well organzied. Only staff not smart, careful and not detailed in mind. My stay extended one day, since cannot change the original booking (a 2 days stay), I made another one separately. Upon check in, reminded reception, and the gentleman did arranged my check in through out entire 3 days. Unfortunately, the assigned room at 19th floor (?) has bad smoke smell, thus I requested a change of room, at first the customer service lady on phone asked me to open window, and giving different kind of excuse and tried to refuse my request, after much request, she said she will arrange and will can me back. Which took 15-20mins and still no return call for updates, until I called again and finally got a change of room to 18th. another 2 bad experience were : 1) after changed room to 18th, only 2 days being arranged and on the 3rd day when I returned to room, my card was disabled and I had to go down to reception and got my card reactivated, where the girl did challenged me about my booking, said it's no record showing that I have 3rd day booking... 2) my booking is executive room, with free lounge service, after being moved to 18th, I am not able to access 19th to enjoy the lounge, and, I had to go down to reception, again... for the rest, overall service is OK, and the lounge is great.

If you are concerned about the security of your belongings, think carefully before staying at this hotel. I want to state first that the receptionists and front desk staff are excellent and professional. Unfortunately, there is a serious issue with room security and unauthorized entry. I am a returning guest. First stay: 10–14 December, Room 3031 Second stay: 22–24 December, Room 3003 During my first stay, I informed the cleaning supervisor that I did not want housekeeping until 14 December. When my room ran out of bottled water, I spoke to a cleaning staff member who said she would place the water in my room later after I went out. During our conversation, my room door accidentally shut, and she used a master key card to open it. Looking back, she could have simply handed the water to me as her cart was in the hallway. On 12 or 13 December, the same cleaning staff mentioned that they “cannot earn if they do not clean my room.” Feeling pressured, I agreed to allow floor cleaning only. I stood outside the room while two cleaners mopped the toilet, changed towels, and vacuumed the carpet. On 14 December early checkout, I reached for a pair of black slack pants that had been hanging in the closet since 10 December but it was not there. At that time, I assumed the pants may have been accidentally packed into the two bags for the hotel’s luggage storage. I then traveled to other parts of China with light luggage and did no shopping. I returned to the hotel on the night of 22 December and collected my stored bags. The black slack pants were not in them. During second stay at the hotel I did no shopping. After 24th Dec flying home, I discovered something even more alarming. A bundle of newly purchased jeans for my sister and mother during my first stay—packed together in a plastic bag—was missing. At the airport on 24th Dec, my bags were shrink-wrapped and sealed, and is no wander the total weight was at least 1.3 kg lighter than expected. This suggests that someone entered my room when the room was vacant and removed items from my packed luggage. Hotel staff would have known my checkout date, and I had not opened my bags after packing. This experience has caused me great distress. While the front desk service is commendable, the lack of room security and the disappearance of personal belongings is unacceptable. I will not be returning, and I strongly urge management to investigate this matter seriously.

Located in a building with 5 other hotels next to Chaoyang Square. Walking distance to major shopping malls and the old town. Lots of food options. Minor downside is that you can hear the music faintly from Chaoyang Square singing and dancing after 9am but the music will be off at 10pm. Staff is helpful especially 小陳 who helped with the Alipay app to get location to call DiDi hail riding, 🙏

This stay turned out to be lovelier than expected, for an airport hotel. While the room amenities were basic, breakfast was incredible and can rival some of the luxury hotels in the city centre. The gym was also fairly well equipped and open 24h which I like. There was also a library/ bookstore here providing a quiet place to unwind.

Very well located hotel, close to Nanning Railway station. The building and hotel are a bit older, but everything was clean and spacious. The breakfast buffet was very good. Recommended for a short stay.

服務很好 秋秋經理很專業 及時解決了問題 停車場很大車位很多，房間挺温馨的 樓層高 也很安靜，被套和床單很舒適 很柔軟很舒服，酒店還有健身房和洗衣房 烘乾機 這個價格有這種設施自身的很好很推薦 酒店的位置吃飯和去玩都很方便 非常喜歡這裏

My comments not meant to be criticism, but to help improve the service... i stayed at room 2715. Originally booked for 5 nights, but cancelled for 4 nights. 27th floor corridors are literally black and narrow, it feels depressing. Not only that, it is extremely hot and stuffy. The room is fully carpeted, but i don't think it has been cleaned for a long time. The whole time i was there, it smelt like an unwashed sock. The closed windows, heat, humidity and dark decor only made it worse. Notes: bedside left light and wash room mirror right side lights are not working. bathtub is also leaking. the windows are long overdue for cleaning. On the bright side, the staff are helpful and doing their best to help.