Hotel Kaga dengan Sarapan

Almost everything was in tip top condition including our requests for a vegetarian dunner and breakfast for one of our friends. Perhaps a hostess more fluent in english would have been helpful but anyway she was most gracious, attentive and courteous. The amenities, food and service were really great!

It is one of the biggest ryokans we have visited with a lot of amenities. Guests are mostly Japanese..giving a family/retirement village vibes. Our room came with breakfast and dinner plan - food was delicious and very fresh! One thing to note when booking on Trip is that there are many room types available, but the pictures shown are not accurate!! When I booked my room, the pictures showed an in-room onsen tub-lookalike..and the room descriptions seem to support it too, along with the price. However, when I arrived, the room I was given was not like the pics at all..with no private tub/onsen in the room. We really wanted a private onsen to end our trip on a high, but we were left disappointed. Could not help but feel slightly cheated. We wanted to pay for an upgrade,to get one with in-room onsen but were told all were fully booked.:( so be careful when booking your desired room type.

Regardless, we proactively requested not to prefer to eat beef for religious reasons. However, I was still informed that the hotel policy cannot make any adjustments for anyone. What a joke that you can have more rice! Is this a policy for human beings? Another interesting fact to note is that there is no additional food order option, even if you want to select food options, as long as you are willing to pay for them. What a brand! Overall, I would not recommend anyone with a food allergy, as it may cause an unwelcome experience during your stay. I stayed for 2 nights and had a total of 4 meals for USD 1,400+. I don't think it's worth the money.

During our 2 night-stay, the breakfasts N dinners were awesome, mouth watering & flavorful! Best meals on our 12-day trip in Japan. The shuttle bus service was a great help. Every service personnel we interacted with during our stay were warm N hospitable! Their smiles and greetings made us felt welcome.

Beautiful hotel on a beautiful river. Large georgeous room. For Japanese standards the service was just ok. Much nicer greeting upon arrival. Was left to drag my suitcases out the door with a wonderful old lady trying to help me. Of course I could not allow her to lift the heavy bags. All the other people were not available to help or see me out. Extremely rude by Japanese standards. Coffee at breakfast I was told to get at the coffee machine. Substandard for the class of hotel.

Room spacious with luscious view of the valley, enjoyed facilities such as grilling own dango and senbei as well as private onsen. However, cleanliness could be improved as dust can be seen on siding door tracks within the room and hair dryer was not the best with loose folding handle. Overall, it was still a pleasant stay, some staffs were very attentive and helpful at front desk and at dining (though they should not assume everyone can eat beef and allow other options).

The customer service was excellent. We didn’t expect to get a really big room and it comes with breakfast and dinner buffet which to be honest was some of the best I’ve had in Japan. I can’t wait to go back. Cleanliness could definitely be improved though but nothing too crazy to be turned off with.

Mainly catered for locals but with Chinese speaking staff. Hotel is off site so need a car to travel. Bit old but outdoor onsen is extremely rewarding with river flow. Room is spacious and packed with dhc amenities. Breakfast is simple tho and near to airport Good! Reasonable price! Pity shops all closed.

我訂了一晚四套房間，沒想到在綱上已付款的四套房間全數，竟然到了酒店後，酒店要求我再付四套房間的全數款項，但酒店服務員英文水平很差，在言語不通下擾攘了一小時，後來才知道在綱上付的款項原來是訂金。天呀！這麼簡單的事情，衹要酒店服務員清楚告訴我，你們在綱上付的款項全是訂金便可以，為什麼説我們沒有付款呢？這一天我已經遲了到酒店，這樣又再阻延我一小時，我們已沒有時間享用酒店的設施了。希望日後平台和酒店溝通好一些，避免再有這情況出現，這次真的為我帶來很不方便。除此酒店整體都很不錯。

大廳的氣派裝潢設計，讓我印象深刻。雖然不是面湖的客房，不過價格還算便宜，是我喜歡的和式房，它面向稻田、青山和雲朵般的天空，讓我想起了一幅山水畫，所以我覺得也是很好的。房間空間很寬敞，還包含早餐和晚餐，還有溫泉，片山津溫泉很棒，去的時候當地晚上有夏季煙火大會。它提供停車位，設有遊樂區和商店。浴衣和盥洗用品可從前台帶至房間，其實，很推薦這間溫泉旅館。