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9.4/10
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MMargaret88CThe hotel is beautiful with great amenities. It has a very nice restaurant on premise; and beautiful outdoor space. It has a decent size pool and Jacuzzi that looked very inviting. I also had a last min spa treatment that was very relaxing. The room was clean, spacious and comfortable. I’d stay there again!
GGeri ShaikhThis is an extension from our previous stay. We think this is one of the best hotels in Puebla for the price. The rooms are large with a partial kitchenette that has a small sink, fridge and microwave.
The AC worked all the time and was cold and the water pressure along with hot water was consistent and enjoyable. The beds were very comfortable. All other amenities were a plus such as drinking water, coffee and coffee cooker.
The hotel is in a great location that is walkable in a pleasant neighborhood. It is very easy to catch a taxi by the hotel.
Everything about this hotel was just wonderful. We extended three times here during our stay in Puebla and while the Day of the Dead was going on.
Would highly recommend this hotel.
RRobert JinThis hotel is in the best location in town- it is in the Zocalo and next to the church. There are so many shops and restaurants downstairs. The room is very large and clean.
On the downside, we were very surprised to find out our room has no windows. To an average US traveler, bedrooms are assumed to have windows, unless spelled out otherwise. I don't know this is due to a cultural difference. But this hotel is owned by IHG, which is a US-based, global hotel chain. I think they are held to a higher standard. We eventually paid a higher than advertised price for a windowed room. But the whole experience put a black mark on this otherwise great hotel.
海海婕📍The location is really good, you’re btwn Angelopolis and Juan Pablo II
👩🏻💻in my experience the reception was not good, the girl in front desk was unfriendly, you need to do your own check in (scanning a QR) and the lady only give you the key card
🛏️room is very austere, not cozy, looks old; but the bed is comfortable
🚽🚿bathroom is big, has towels, soap 🧼 and shampoo. The hand wash basin has mold and the shower floor was wet
🅿️ Parking is ok but is not only for hotel guests, which makes you feel a bit insecure.
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8.4/10
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PPengguna TetamuThe Hotel was Very Clean and Safe!! The location was one block away from INM where i had to go to get my permanent residency here in Mexico. The staff was very friendly and helpful. The room didn't have A/C but they brought me a very nice Fan. If i ever need to go back to that area of Puebla i will be staying there again!!
RRogelioMuy buena ubicación, pero, la habitacion que nos dieron era un horno, solo cuenta con un ventilador acomodado entre el closet y el buro, el baño tambien muy encerrado algo peligroso cuando sales ya que se pasa un poco el agua a la habitacion, desde que llegamos informamos que el tv no tenia señal y no pudieron solucionarlo ni ofrecernos otra habitacion, si lo requieres solo para llegar cansado y dormir, despertar y salir inmediatamente es esencial.
MMonicaPros: The room was stunning, the lights are dim, the decor is gorgeous, the bed was comfy, it was clean and the location is fantastic. The service was great. The terrace views are gorgeous. My favorite part was the jacuzzi.
Cons: My room was next to a terrace bar and on top there is another terrace bar, so if your plan is to stay at a quiet space to relax maybe this won't be the right spot. Unfortunately, there was also no hot water the whole morning on the day I was leaving so I had to wait until after the checkout time when they had it fixed but then I felt a little rushed to leave. Even though, the staff was very helpful, they were keeping me updated and they did try their best in a complicated situation that was out of their hands.
SSARA GABRIELAService was excellent, I had an early check in and the reception was able to?accommodate me without any trouble. Breakfast is simple but really local and tasty!
The rooms are spacious and clean, the bed linen was fresh and the bathroom was always spotless.
It's not a fancy hotel but absolutely everything you need and more for short convenient stays in the heart of the city.
I felt safe walking around the area and there's a lot to do if you're interested in doing city visits etc.
BBeachBumThe hotel staffs are very nice and hospitable; however, restaurant service was not always up to standard. This hotel location is very good and it’s near by everything.
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