Hotel Lihue dengan Sarapan

My husband and I just returned from the peaceful, tropical Royal Sonesta Resort. We technically had a pool view, however, our room also had a lovely look at Kalapaki Beach. Our room was in the Ha’upu Tower and I would totally recommend it. The room was a good size( 450 sq. ft.) and the bathroom had a very large, recently remodeled shower, sink and floors with beautifully scented bath products. First, the amenities: we used the jacuzzi ( there are many), and the pool daily. We did not find the pool to be lukewarm, as some have said. Perhaps either the heater was fixed or the warm air had heated it sufficiently. The gym was in the process of a remodel, so the equipment was moved to one of the ballrooms. There was a very good selection of weights, equipment, machines, etc. The room temperature was pleasant and everything looked clean. The gift shop( Lamont’s), was very large and had a great selection of food, drinks, lotions, souvenirs, clothes, etc. with everything looking to be of high quality. Next, the food: Duke’s was so good, we ate there twice! We had mac nut and herb crusted fish, kalbi ribs, teriyaki chicken and hula pie for dessert, among other items. While we did not eat at Kukui’s, we did get the wonderful Kauai coffee to go and they allowed free refills until 1000 am. Nice! We really felt the Sonesta had the “Aloha” spirit and found the employees, whether it was housekeeping, front desk, maintenance, etc. to be kind and helpful. And speaking of housekeeping, they will clean your room daily, if requested-they did for us!😀

Honestly, I had high expectations for this location. I did get an email after I booked this hotel that there would be inconveniences from certain construction work. When I arrived the property is beautifully manicured. Staff were friendly and cordial. At my room I walked in and no bed. Wasn't the same picture as what was on the web site. Just a couch but thought there was a next room. Nope. Turned out it was a ”Murphy bed” Never slept in one, wasn't shown how to get it out of the wall. but I figured it out. Danger, It is heavy and for someone a bit more disabled, if it did fall on me, there would be no one around to help. First you have to remove all the couch pillows (all of them). then you have to re-arrange the two coffee tables to the side of the room. You pull down on the small knobs and hold the bed with your shoulders while you lower it. You will have to reach up with your arm to bring the iron rod over the end of the bed. This rod is the brace footing for the front of the bed. You must do this before it is lowered to the floor. After that, you can untangle the mattress. The pillows are in the closet so you have to fetch them. I was worried it would be another futon experience, you know hard uncomfortable. For me, because I am disabled, It would of been nice to have assistance. The phone in the room was difficult to figure out and did not work properly. When I finally got a line to the valet the intercom sounding voice was hard to comprehend. I couldn't call using my phone because there was no cellular service from my room. Overall, the hotel is dated. A once magnificent hotel when built is aged, carpet aged, furniture aged. I hope the upgrade includes a total hotel refresh and just not the pool area. I would recommend they put in the description of the rooms it is a murphy bed. To me personally, this was not acceptable and I worried about my own safety while manually moving a large wooden wall panel down that was heavy. I wouldn't book this room if I had known. I don't know how many rooms at this hotel had murphy beds, but please mention this in your room descriptions. I would rather see a regular bed frame in my own opinion and my own wellbeing because I am disabled. Secondly, when swimming my room key got lost. I noticed it when I was deep into the hotel at my room. There are no service phones anywhere on my floor (3rd) to call for help. Remember, no cellular service. I had to re-walk to the other side of the property to the reception desk to ask for replacement key. They wouldn't give me a replacement unless I had a physical ID.Everything was in my room. I walked back to the other side of the property back to my room.Security met me at my room to open my door so I can go in and get my DL. Is there an alternative way to get replacement keys like face recognition on your phone, implement remote key from your app (hilton does) or a better method? Not recommended for people with disabilities if there is a murphy bed. Beautiful proper